ISYS 363 Ch. 8 Flashcards
A _______ refers to a collection of companies and processes involved in moving a product from the suppliers of raw materials and parts to final production, and to the customer.
production line
production chain
portal
value chain
supply chain
supply chain
Amazon.com works with another commercial vendor to set up a web-based procurement system. Which of the following terms best describes this situation?
Electronic data interchange
Value chain management
Supplier-to-business electronic commerce
Supplier-to-supplier electronic commerce
Business-to-business electronic commerce
Business-to-business electronic commerce
Which of the following terms refers to computer-to-computer communication following specific standards?
Transaction data transfer (TDT)
Transaction data exchange (TDE)
Interchange data protocol (IDP)
Electronic data transfer (EDT)
Electronic data interchange (EDI)
Electronic data interchange (EDI)
A ______ automates the business processes involved in purchasing or procuring products between a single buyer and multiple suppliers.
customer portal
sourcing array
vendor exchange
supplier portal
market portal
supplier portal
An organization that uses an access point that automates the business processes that occur before, during, and after sales have been transacted between itself and multiple customers is using a _________________.
procurement portal
customer portal
supplier portal
sourcing portal
customer exchange system
customer portal
A market comprised of firms operating within a certain industry sector is termed a _____________ market.
horizontal
captive
non-competitive
stable
vertical
vertical
The advantages of the just-in-time production strategies include all of the following EXCEPT:
inventory storage costs are minimized.
more frequent missed production schedules.
parts and raw materials arrive just when they are needed for production.
risks of inventory obsolescence are reduced.
capital costs of inventory are minimized.
more frequent missed production schedules.
When Walmart enables a supplier such as Proctor & Gamble to manage the inventory levels of P&G goods in Walmart warehouses by sharing inventory and sales data, it is using the ______________ business model.
vendor-managed inventory
supplier-sourced inventory
vertical inventory management
remote inventory management
just-in-time
vendor-managed inventory
An integrated supply network can help reduce the impact of the ___________, which occurs when small forecasting errors at the end of the supply chain produce massive forecasting errors farther up in the supply chain.
forecast error result
demand swing effect
bullwhip effect
fluctuation effect
saturation effect
bullwhip effect
When companies deploy supply chain management systems, they are hoping to experience all of the following benefits EXCEPT:
improved customer service.
reduced inventory costs.
improved coordination of suppliers.
accelerated product development and innovation.
increased time to market.
increased time to market.
When organizations use components of the supply chain management system to work with partners across the supply network to improve accuracy of demand forecasts, reduce inventory buffers, increase the velocity of materials, and improve customer service, they are using the ____________ function.
supply network collaboration
distribution planning
safety stock planning
order promising
materials management
supply network collaboration
Which of the following is NOT a challenge associated with creating an effective supply chain management strategy?
Gain agreement among supply chain partners on the supply chain management system to use.
Overcome database normalization challenges with relational databases.
Overcome concerns about intellectual property theft.
Overcome distrust among supply chain partners.
The system is only as good as the data it receives.
Overcome database normalization challenges with relational databases.
A company whose supply chain is focused on maximizing customer service is striving to achieve supply chain ______________.
equilibrium
efficiency
effectiveness
equality
balance
effectiveness
Which of the following is NOT a key process generally supported by supply chain planning modules?
Inventory and safety stock planning
Distribution planning
Production planning
Warehouse layout planning
Demand planning and forecasting
Warehouse layout planning
Reasons why radio-frequency identification (RFID) tags are becoming a very popular technology in supply chain management systems include all of the following EXCEPT:
the need for hand-scanning is eliminated.
the tags are much cheaper than bar codes.
more information can be stored on the tags circuits.
information on the tags can be easily modified
the need for line-of-sight reading is eliminated.
the tags are much cheaper than bar codes.
Which of the following is an important enabling technology that is used to share similar data across applications over the Web?
HTML
XML
ISM
URL
SQL
XML
A company that implements CRM software and strategy can expect all of the following benefits EXCEPT:
improved product development.
individualized service.
better information.
faster problem identification and resolution.
higher customer turnover.
higher customer turnover.
To successfully implement CRM, organizations will have to implement all of the following organizational changes EXCEPT:
employees must be trained to have a customer focus.
policies and processes must reflect a customer focus.
concerns about customer privacy can be relaxed.
measures for customer satisfaction must be monitored.
measures of the customer experience must be monitored and shared.
concerns about customer privacy can be relaxed.
Which of the following is the component of the operational CRM that supports the day-to-day sales activities of an organization?
Customer service
Customer engagement
Enterprise marketing management
Sales force automation
Digital dashboards
Sales force automation
The purpose of a(n) _____________ is to support the communication preferences of customers, using multiple communication channels.
Customer service center
Digital dashboard
Customer engagement center
Sales force automation system
Enterprise marketing management system
Customer engagement center
Which of the following involves creating formal groups to identify and assess the volume and sentiment of what is being said about a company, individual, product, or brand?
Mobile CRM
Social media monitoring
Competitive intelligence
Web content mining
Predictive CRM
Social media monitoring
Collaborative CRM provides all of the following customer communication enhancements EXCEPT:
less customer interaction with the company.
better understanding of customer current needs.
better customer service from any touch point.
reduced communication barriers.
better understanding of customer history.
less customer interaction with the company.
Which of the following helps visualize key CRM performance metrics?
XBRL data
Customer portal
Digital dashboard
Transaction processing system
XML tag
Digital dashboard
Which of the following is the component of the operational CRM that automates service requests, complaints, product returns, and information requests?
Digital dashboard
Customer engagement
Customer service
Enterprise marketing management
Sales force automation system
Customer service
