Introduction

Question 1

What is human resource management?

Answer 1

The process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.

Question 2

What is the performance model?

Answer 2

Performance = Ability x Effort x Opportunity

Question 3

Staffing

Answer 3

Process of ensuring that the company has the right number, with with right skills, in the right place at the right time.

Question 4

Small parts of staffing?

Answer 4

Job Analysis
HR Planning
Recruitment
Selection

Question 5

Performance Management

Answer 5

Set of on-going processes and managerial behaviors intended to ensure that people are productively working on the right things.

Question 6

HR Development

Answer 6

Consists of training, career development, and organization development.

Question 7

Direct Compensation

Answer 7

Pay that a person receives in
the form of wages, salary,
commissions, and bonuses

Question 8

Indirect Compensation

Answer 8

All financial rewards that are
not included in direct financial
compensation (Benefits).

Question 9

Nonfinancial Compensation

Answer 9

Satisfaction that a person receives
from the job itself or from the
psychological and/or physical
environment in which the
person works

Question 10

Safety

Answer 10

Policies, practices, and procedures designed to protect employees from work-related injuries.

Question 11

Health

Answer 11

Employees’ freedom from physical
or emotional illness.

Question 12

Labor Relations

Answer 12

Businesses are required by law to recognize a union and bargain with it in good faith if the firm’s employees want union representation.

Question 13

Employee Relations

Answer 13

The set of HR policies and practices that determine the internal work environment.

Question 14

Interrelationships of HRM Functions

Answer 14

All HRM functions are interrelated so that each function affects the others

Question 15

Strategic Partner

Answer 15

Business partner focused on talent acquisition, org/employee development, comp/ben’s, etc. to drive results.

Question 16

Employee Champion

Answer 16

Look after the well-being of employees

Question 17

Change Agent

Answer 17

Lead organizational change efforts

Question 18

Shared Service Center

Answer 18

A single unit handling all routine HR services in areas such as resourcing, payroll, and benefits administration

Question 19

Centers of Excellence

Answer 19

Teams of HR experts with specialist knowledge, in areas such as rewards, engagement, learning, and talent acquisition

Question 20

Strategic Business Partner

Answer 20

Senior HR professionals that work closely with line managers in areas such as long-term management planning and management of change

Question 21

Human Resource Professional

Answer 21

Individual who normally acts in an
advisory or staff capacity, working
with other professionals to help
them deal with human resource
matters

Question 22

Line Managers

Answer 22

Individuals directly involved
in accomplishing the primary
purpose of the organization (think normal managers)

Question 23

HR Outsourcing

Answer 23

Process of hiring external HR professionals to do the HR work that was done internally

Question 24

Professional employer organization (PEO)

Answer 24

A company that leases employees to other businesses