Chapter 8 - On-boarding and Training

Question 1

Training

Answer 1

Activities designed to provide employees the knowledge and skills for their present jobs.

Question 2

Development

Answer 2

Learning that goes beyond today’s job and for long-term purposes.

Question 3

Learning Organization

Answer 3

Firm that recognizes the importance of continuous performance-related T&D and takes appropriate action.

Question 4

Training and Development Process

Answer 4

Determine specific T&D needs -> Establish T&D objectives -> Select T&D Methods and Delivery systems -> Implement T&D Programs -> Evaluate T&D Programs

Question 5

T&D Needs Assessment

Answer 5

Helps determine whether training is necessary. 3 Levels: Organization, Task, and Person

Question 6

Task Analysis

Answer 6

A training needs assessment activity, which focuses on the task required to achieve the firm’s purposes.

Question 7

Person Analysis

Answer 7

A training needs assessment activity that focuses on finding answers to questions such as who needs to be trained, what do they need to do differently, and what kind of KSAs do employees?

Question 8

Case Study

Answer 8

T&D method in which trainees are expected to study information in the case and make decisions based on it

Question 9

Behavior Modeling

Answer 9

T&D method that permits a person to learn by copying or replicating behaviors of others to show managers how to handle various
situations.

Question 10

Business Games

Answer 10

T&D method that permits participants to assume roles such as president, controller, or other business roles of two or more hypothetical organizations and compete against each other by manipulating selected factors in a business situation.

Question 11

In-Basket Training

Answer 11

T&D method in which participants are asked to establish priorities for and then handle business papers, emails, reports, and calls that would normally appear on a manager’s desk.

Question 12

Apprenticeship Training

Answer 12

Training method that combines classroom instruction with on-the-job training

Question 13

Team Training

Answer 13

Training focused on teaching knowledge and skills to individuals who are expected to work collectively to meet a common objective

Question 14

Team Coordination Training

Answer 14

Team training focused on educating team members how to orchestrate the individual work that they do to complete the task

Question 15

Cross-Training

Answer 15

Type of training that educates team members of other members’ jobs so that they may perform them when a team member is absent.

Question 16

Vestibule System

Answer 16

T&D delivery system that takes place away from production area on equipment that closely resembles equipment used on the job

Question 17

Reactions

Answer 17

Training evaluation criterion focused on the extent to which trainees liked the program to its usefulness, and quality of conduct

Question 18

Learning

Answer 18

The extent to which an employee understands and retains principles, facts, and techniques

Question 19

Behavior Change

Answer 19

Change in job-related behaviors or performances that can be attributed to training

Question 20

Transfer of Training

Answer 20

How well the employee is able to transfer the things learned in training and transfer it to real work

Question 21

Organizational Results

Answer 21

Criterion that attributes to the organization’s performance. Typically through enhance productivity, lower costs, or higher product or service quality

Question 22

Benchmarking

Answer 22

Process of monitoring and measuring a firm’s internal processes and then comparing data with information from companies that excel in those areas

Question 23

Traditional Career Path

Answer 23

Employee progresses vertically upward in the organization from one specific job to the next

Question 24

Network Career Path

Answer 24

Method of career progression that contains both a vertical sequence of jobs and a series of horizontal opportunities

Question 25

Lateral Skill Path

Answer 25

Career path that allows for lateral moves within the firm, taken to permit an employee to become revitalized and find new challenges

Question 26

Free Agents

Answer 26

People who take charge of part or all of their careers by being their own bosses or by working with others to fit with their needs and wants

Question 26

Dual-Career Path

Answer 26

Career path recognizes that technical specialists should and can contribute to the company without having to become managers