interpersonal skills Flashcards
c,ksdefinition of interpersoanl skills
the ablity to communcate or interact well with others
what are teh 4 skills required to work effectively
- conflict resolution
- negotiation
- mediation
- leadership
what is ocnflict resoluition
two or more parties having a discussion to find a peaceful solution to a disagreement mong themeselves
what are 3 effective conflict resolution skills
- empathy
- assertiveness
- negotiation
what is negotiation
the process of acieving agreement through discusion
what is mediation
mediate is a negotiation to resolve differences that is conducted by some impartial third parties
what are the 3 leadership styles
- autocratic
-democratic - laizre faire
what is the autocratic leadership style
often referred to as authorititian or dictator, the leader makes decisons without consulting others
what is the democratic leadership style
a collabortive style of leadership that involves the people in decsions making
what is the laize fairre leadership style
leader allows people to make their own decsions and can be referred to as casual leadership
what are the two types of personality styles
- introvert
- extrovert
what are introverts
people who get their energy and emotion from within themselves
how will intorverts react in group settings
intoverts will often feel overwhelmed in group settings and enjoy spending time alone in quiet reflection or working in pairs arther than larger groups
what are extroverts
people who get their energy and emotion from the world and people around them
how will extroverts react in group settings
extriverts will survive in group setting and enjoy being constantly surrounded by others
