interpersonal - relationship management

Question 1

relationship management

what does networking look like for advanced hr pros?

networking subcompetency

Answer 1

• Creates opportunities for HR employees to network and build relationships with higher-level leaders in the organization and
  in the HR community at large.
• Develops, maintains and leverages a network of contacts within and outside the organization

Question 2

relationship management

define the networking subcompetency of relationship management

networking subcompetency

Answer 2

Effectively builds a network of professional contacts both within and outside of the organization.

Question 3

relationship management

define the relationship building subcompetency of relationship management

relationship building subcompetency

Answer 3

Effectively builds and maintains relationships both within and outside of the organization

Question 4

relationship management

what does relationship building look like for advanced hr pros?

relationship building subcompetency

Answer 4

⊲ Develops HR’s objectives and goals for relationship management.

⊲ Develops and maintains relationships in the HR community at large through leadership positions in other organizations.

⊲ Leverages relationships to learn about best practices for and new approaches to building competitive advantage.

Question 5

relationship management

define the teamwork subcompetency of relationship management

teamwork subcompetency

Answer 5

Participates as an effective team member, and builds, promotes and leads effective teams.

Question 6

relationship management

what does teamwork look like for advanced hr pros?

teamwork subcompetency

Answer 6

⊲ Fosters an organizational culture that supports intraorganizational teamwork and collaboration (such as silo-busting).

⊲ Creates and leads teams with senior leaders from across the organization.

⊲ Designs and oversees HR initiatives that promote effective team processes and environments.

Question 7

relationship management

define the negotiation subcompetency of relationship management

negotiation subcompetency

Answer 7

reaches mutually acceptable agreements with negotiating parties within and outside of the
organization.

Question 8

relationship management

what does negotiation look like for advanced hr pros

negotiation subcompetency

Answer 8

⊲ Negotiates with stakeholders within and outside of the organization in complex and high-stakes negotiations.

⊲ Defines the parameters of negotiating boundaries on behalf of the HR unit.

⊲ Achieves a mutually acceptable agreement in difficult and complex negotiations.

Question 9

relationship management

define the conflict management subcompetency of relationship management

conflict management** subcompetency

Answer 9

manages and resolves conflicts by identifying areas of common interest among the parties in conflict.

Question 10

relationship management

what does conflict management look like for advanced hr pros

conflict management** subcompetency

Answer 10

⊲ Designs and oversees conflict resolution strategies and processes throughout the organization.
⊲ Facilitates difficult interactions among senior leaders to achieve optimal outcomes.
⊲ Identifies and reduces potential sources of conflict when proposing new HR strategies or initiatives.
⊲ Mediates or resolves escalated conflicts