Interpersonal cluster - communication

Question 1

communication

define comunication as part of the interpersonal cluster

definition

Answer 1

KSAOs needed to
* effectively craft and deliver concise and informative communications
* listen to and address the concerns of others
* transfer and translate information from one level or unit of the organization to another.

Question 2

communication

what are the subcompetencies of communication

sub-competencies

Answer 2

1) delivering messages
2) exchanging org info
3) listening

Question 3

communication

describe the subcompetency, delivering messages, of communication

sub-competencies

Answer 3

Develops and delivers, to a variety of audiences, communications that are clear, persuasive and
appropriate to the topic and situation.

Question 4

communication

what does the subcompetency, delivering messages, of communication, look like for advanced hr pros?

sub-competencies

Answer 4

⊲ Demonstrates fluency in the business language of senior leaders.

⊲ Communicates difficult or negative messages in an honest, accurate and respectful manner.

⊲ Comfortably presents to audiences of all sizes and backgrounds.

Question 5

communication

describe the communication subcompetency, exchanging organizational information

sub-competencies

Answer 5

effectively translates and communicates messages among organizational levels or units.

Question 6

communication

what does the communication subcompetency, exchanging organizational information look like for advanced hr pros?

sub-competencies

Answer 6

⊲ Communicates HR’s vision, strategy, goals and culture to senior leaders and HR staff.
⊲ Articulates to senior leaders the alignment of HR’s strategies and goals with the organization’s.
⊲ Implements policies and initiatives that create channels for open communication throughout the organization, across and
within levels of responsibility.
⊲ Prepares and delivers messages on important, high-visibility HR and organizational issues to senior- and board-level
audiences.

Question 7

communication

describe the communication subcompetency, listening

sub-competencies

Answer 7

Understands information provided by others and seeks feedback.

Question 8

communication

what does the communication subcompetency, listening look like for advanced hr pros?

sub-competencies

Answer 8

⊲ Develops an organizational culture in which upward communication is encouraged and leaders are receptive to staff views
and opinions.

⊲ Establishes processes to gather feedback from the entire organization about the HR function.