Interpersonal cluster

Question 1

Interpersonal cluster

what are the three behavioral competencies in the Interpersonal
cluster

competencies

Answer 1

Relationship Management

Communication

Global Mindset.

Question 2

Interpersonal cluster

what are the components of Interpersonal behavioral competencies

competencies

Answer 2

• networking
• building and maintaining professional relationships and teams
• managing conflict
  and negotiations
• effectively communicating
  with stakeholders
• operating within a global workforce
• advocating for a culturally diverse and inclusive workplace

Question 3

Interpersonal cluster

what is relationship management?

competencies

Answer 3

while supporting the org, KSAOs needed to
1) create and maintain network of
professional contacts in and outside the organization

2) build and maintain relationships

3) work as effective team member

4) manage conflict

Question 4

Interpersonal cluster

what are the subcompetencies of relationship management

subcompetencies - relationship management

Answer 4

• Networking
• Relationship Building
  ⊲ Teamwork
  ⊲ Negotiation
  ⊲ Conflict Management

Question 5

Interpersonal cluster

what are the types of conflict to know in relationship management?

subcompetencies - relationship management

key concept - conflict types

Answer 5

• relationship
• task
• interorganizational
• intraorganizational

Question 6

Interpersonal cluster

name some conflict resolution strategies

subcompetencies - relationship management

key concept: resolution strategies

Answer 6

accommodation; collaboration; compromise;
competition;
avoidance

Question 7

Interpersonal cluster

name some negotiation tactics, strategies and styles

subcompetencies - relationship management

key concepts negotiation strategies

Answer 7

perspective taking
principled bargaining
auction
interest-based bargaining
position-based bargaining

Question 8

Interpersonal cluster

what are some trust building techniques?

subcompetencies - relationship management

key concepts: trust building techniques

Answer 8

• relatability
• recognizing individual strengths
• emotional intelligence;
• transparency
• vulnerability