Communication subcompetencies

Question 1

communication subcompetency

What are the 3 communication subcompetencies?

Answer 1

1) delivering messages
2) exchanging Organizational Information
3) listening

Question 2

communication subcompetency

describe delivering messages for all hr pros

Answer 2

Presents needed information to stakeholders on a regular basis and refrains from presenting unneeded information.
⊲ Uses an understanding of the audience to craft the content of communications and choose the best formal or
informal medium.
⊲ Uses appropriate business terms and vocabulary.
⊲ Ensures the delivered message is clear and understood by the listener.
⊲ Crafts clear, organized, effective and error-free messages that are consistent with the organization’s brand.
⊲ Creates persuasive and compelling arguments

Question 2

communication subcompetency

describe exchanging Organizational Information for all hr pros

Answer 2

⊲ Effectively communicates HR programs, practices and policies to both HR and non-HR employees.
⊲ Helps non-HR managers communicate HR issues.
⊲ Voices support for HR and organizational initiatives in communications with stakeholders.
⊲ Effectively communicates with HR leaders.

Question 3

communication subcompetency

describe delivering messages for advanced hr pros

Answer 3

Demonstrates fluency in the business language of senior leaders.
⊲ Communicates difficult or negative messages in an honest, accurate and respectful manner.
⊲ Comfortably presents to audiences of all sizes and backgrounds.

Question 4

communication subcompetency

describe exchanging Organizational Information for advanced hr pros

Answer 4

⊲ Communicates HR’s vision, strategy, goals and culture to senior leaders and HR staff.
⊲ Articulates to senior leaders the alignment of HR’s strategies and goals with the organization’s.
⊲ Implements policies and initiatives that create channels for open communication throughout the organization, across and
within levels of responsibility.
⊲ Prepares and delivers messages on important, high-visibility HR and organizational issues to senior- and board-level
audiences.

Question 5

communication subcompetency

describe listening for all hr pros

Answer 5

Listens actively and empathetically to others’ views and concerns.
⊲ Welcomes the opportunity to hear competing points of view and does not take criticism personally.
⊲ Seeks further information to clarify ambiguity.
⊲ Promptly responds to and addresses stakeholder communications.
⊲ Interprets and understands the context of, motives for and reasoning in received communications.
⊲ Solicits regular feedback from employees and leaders, and adjusts as necessary.

Question 6

communication subcompetency

describe listening for advanced hr pros

Answer 6

⊲ Develops an organizational culture in which upward communication is encouraged and leaders are receptive to staff views
and opinions.
⊲ Establishes processes to gather feedback from the entire organization about the HR function