Interpersonal - Communication key concepts

Question 1

communication

what are the elements of communication?

key concept - elements of communication

Answer 1

1) source
2) sender
3) receiver
4) message
5) feedback

Question 2

communication

describe the source and sender of communication

key concept - elements of communication

Answer 2

the sender is the main source of communication and wants to initiate the communication proces

Question 3

communication

who is the Receiver in the communication process?

key concept - elements of communication

https://www.thoughtco.com/what-is-communication-process-1689767

Answer 3

The person to whom a message is directed is called the receiver or the interpreter.

To comprehend the information from the sender, the receiver must first be able to receive the sender’s information and then decode or interpret it.

Question 4

communication

what is the message in the communication process?

key concept - elements of communication

https://www.thoughtco.com/what-is-communication-process-1689767

Answer 4

The message or content is the information that the sender wants to relay to the receiver. Additional subtext can be conveyed through body language and tone of voice. Put all three elements together — sender, receiver, and message — and you have the communication process at its most basic.

Question 5

communication

describe feedback in the communication process?

key concept - elements of communication

https://www.thoughtco.com/what-is-communication-process-1689767

Answer 5

The communication process reaches its final point when the message has been successfully transmitted, received, and understood. The receiver, in turn, responds to the sender, indicating comprehension. Feedback may be direct, such as a written or verbal response, or it may take the form of an act or deed in response (indirect).

Question 6

communication

describe the planning communications technique

key concept - general communication techniques

https://www.mindtools.com/a9wsomu/communications-planning

Answer 6

1) understand your objectives and
2) audience
3) choose the right channels
4) plan your message (who, what, when where)
5) monitor effectiveness

Question 7

communication

describe active listening

key concept - general communication techniques

https://www.verywellmind.com/what-is-active-listening-3024343#:~:text=Active%20listening%20techniques%20include%3A%201%20Being%20fully%20present,than%20to%20respond%207%20Withholding%20judgment%20and%20advice

Answer 7

1) Being fully present in the conversation

2) Showing interest by practicing good eye contact

3) Noticing (and using) non-verbal cues

4) Asking open-ended questions to encourage further responses

5) Paraphrasing and reflecting back what has been said

6) Listening to understand rather than to respond

7) Withholding judgment and advice

Question 8

communication

describe how to check for understanding

key concept - general communication techniques

Answer 8

• Admit if you are unsure about what the speaker means.
• Ask for repetition.
• State what the speaker has said as you understand it, and check whether this is what they really said.
• Ask for specific examples.
• Use open, non-directive questions.

Question 9

communication

what are best practices in facilitating focus groups?

key concept - communication techniques for specialized situations

Answer 9

Define your objectives: Before conducting a focus group, it’s important to define the objectives of the study and what you hope to achieve from the discussion 12.

Recruit the right participants: Recruiting participants who are representative of the target audience is crucial for the success of a focus group. Participants should be selected based on their demographics, interests, and behaviors 13.

Plan and prepare: Plan the focus group agenda, questions, and activities in advance. Make sure the questions are open-ended and encourage discussion. Prepare the necessary materials, such as consent forms, note-taking sheets, and recording equipment 13.

Create a comfortable environment: The focus group should be conducted in a comfortable and relaxed environment. The room should be well-lit, quiet, and free from distractions 13.

Facilitate the discussion: The facilitator should remain neutral and objective throughout the discussion. Encourage participation from all members, and avoid leading questions. Keep the discussion on track and ensure that all topics are covered 134.

Take notes: Accurate note-taking is essential for capturing the key points of the discussion. Assign a note-taker to document the discussion, and use a recording device as a backup 13.

Analyze the data: After the focus group, analyze the data collected. Identify common themes and patterns, and use the insights to inform your research 14.

Question 10

communication

facilitating staff meetings best practices

key concept - communication techniques for specialized situations

https://www.indeed.com/career-advice/career-development/facilitate-a-meeting#:~:text=Facilitating%20a%20meeting%20means%20that%20you,necessary%20components%20are%20taken%20care%20of.&text=Facilitating%20a%20meeting%20means,are%20taken%20care%20of.&text=meeting%20means%20that%20you,necessary%20components%20are%20taken

Answer 10

• develop agenda
• send meeting invite
• discuss/address important info
• give everyone a chance to participate
• reach conclusion
• encourage feedback
• end on time

Question 11

communication

using skits or
storytelling

key concept - communication techniques for specialized situations

Answer 11

use stories or skits that people can walk away with a central idea or action item

Question 12

communication

translating technical jargon

key concept - communication techniques for specialized situations

Answer 12

Know your audience
Be the first to add your personal experience

2 Research the topic
Be the first to add your personal experience

3 Use consistent terminology
Be the first to add your personal experience

4 Avoid literal translation
Be the first to add your personal experience

5 Check your translation
Be the first to add your personal experience

6 Keep learning
Be the first to add your personal experience

Question 13

communication

facilitating communication from an
anonymous source

key concept - communication techniques for specialized situations

https://meetingnotes.com/blog/anonymous-feedback-tools

Answer 13

the primary function of anonymous feedback tools are to create a safe and open space where employees feel comfortable sharing their opinions without any fear or worry that they may face repercussions or offend or upset their teammates.

Question 14

communication

describe informal communication

key concept - communication techniques for specialized situations

https://status.net/articles/formal-communication-informal-communication/

Answer 14

Informal communication is defined as the type of communication that takes place between two or more parties in a casual and unstructured manner

used to build relationships and facilitate conversations in social settings, and can be beneficial when developing new ideas or resolving conflicts. The primary goal of this type of communication is to preserve and establish relationships with colleagues.

Question 15

communication

town hall meetings

key concept - communications media

https://www.mindtools.com/a8w9e5o/company-town-hall-meetings

Answer 15

As a result, all-hands meetings are better suited for sharing facts and figures, while town hall meetings are better for open dialogue and debate.

Question 16

Communication

**Define proximity as it relates to non-verbal communication

https://www.psychologytoday.com/us/blog/the-attraction-doctor/202103/pro

Key concept - Elements of nonverbal communication

Answer 16

**Public Distance (Over 12 Feet): **The least intimate distance, usually reserved for public speaking, to show power, or to feel secure and safe. This distance mostly limits individuals to seeing one another and speaking loudly.

Social Distance (4 to 12 Feet): Used for more formal interactions, while still keeping others at a safe distance. This spacing allows individuals to see and hear each other better but still prevents them from being able to touch.

Personal Distance (1.5 to 4 Feet): This is the personal space or “bubble” that is generally reserved for significant others and friends. At this distance, individuals can speak quietly without being overheard and observe each other’s nonverbal communication clearly. Furthermore, individuals are also close enough to reach out and touch each other socially too (e.g. a pat on the hand, handshake, touch on the elbow, etc.).

Intimate Distance (Less than 1.5 Feet):This space is kept for romantic partners, family, and close friends. Primarily, this is used for more intimate touching, either of a friendly nature (e.g. hugging) or for romance (e.g. kissing). Also, at this distance, individuals are likely to be able to smell each other too.

Question 17

Communication

What are gestures as they relate to non-verbal communication

Key concept - Elements of nonverbal communication

https://www.verywellmind.com/types-of-nonverbal-communication-2795397

Answer 17

Deliberate movements and signals are an important way to communicate meaning without words.4 Common gestures include waving, pointing, and giving a “thumbs up” sign. Other gestures are arbitrary and related to culture.

Question 18

communication

What are the elements of non-verbal communication?

Key concept - Elements of nonverbal communication

https://www.verywellmind.com/types-of-nonverbal-communication-2795397

Answer 18

Facial expressions
Gestures
Paralinguistics (such as loudness or tone of voice)
Body language
Proxemics or personal space
Eye gaze, haptics (touch)
Appearance
Artifacts (objects and images)