Importance Of Listening

Question 1

Introduction to listening

Importance of listening

What is active listening

What are the characteristics of a goos listener

Why teach listening?

Answer 1

Listening is key to communication
45% of time is spent for listening in communication
Different from hearing
Requires effort
Its voluntary, intentional, purposeful
Fundamental component of interpersonal relationships

Improve interpersonal relationships
Improve knowledge 
Improve speaking 
Save time and energy 
Avoid misconceptions 

Active listening
Listening attentively to one’s speech rephrasing and reflecting on what is said withholding judgement and advise.
Listening with all senses
Listening to both verbal and non verbal cues
Shows patience
Neutral and non judgement
Shows verbal and non verbal signs of listening
Use confirmation and clarification checks
Summarize

Characteristics of a good listener
Zenger and Folkman
Good listener is no longer like a sponge like a trampoline amplifies and supports the speaker’s thoughts

Encourage others to speak 
Attentive, maintain eye-contact,  do not interrupt to break the conversation 
Do not discourage thé speaker
Use positive body language 
Do not hurry the speaker 
Engage in corporative conversation
Do not approach with prejudice 
Cares and shows empathy 
Remembers 

 Why teach listening? 
Affects all the other skills
Rost 1991 provides input 
Enhance understanding 
Ls realize the value if listening 
Improve the ability to listen to different purposes 
Social emotional development 
Faster lan acquisition