Human Resource Mgmt Flashcards
What is the process of human resource mgmt?
Develop Human Resource Plan
Acquire Project Team
Develop Project Team
Manage Project Team
What is the key output of the Develp Human Resource Plan process?
Human Resource Plan
What are key outputs of the Acquire Project Team process?
Project staff assignments
Resource calendars
Project mgmt plan updates
What is a key output of the Develop Project Team process?
Team performance assessments (Think of this as evaluating team effectiveness)
What is a key output of the Manage Project Team process?
Change requests (???)
Describe roles & responsibilities of people involved in a project
TOO MUCH for 1 CARD. BUT CRITICAL TO KNOW WHO DOES WHAT….
What are key responsibilities of the sponsor on the project?
- Provide information regarding the initial scope of the project
- Issue the charter
- Provide funding
- May dictate dates
- Approve the final project management plan
- Approve or reject changes or authorize a CCB
- Be involved in risk management
Describe key responsibilities of team on a project
Identify requirements, constraints, and assumptions
Create the work breakdown structure and help with project planning
Estimate activities
Participate in risk mgmt
Complete activities
Comply with quality and communication plans
Recommend changes to the project
Describe key responsibilities of the stakeholders on a project
They may help:
- Identify requirements and constraints
- Plan the project
- Approve changes
- Perform the risk mgmt process
Describe key responsibilities of the functional managers on a project
- Participate in planning
- Approve final project management plan
- Approve final schedule
- Assist with problems related to team member performance
- Manage activities that happen within their fucntional area
What are the key elements of a human resource plan?
When and how human resource requirements will be met
Roles & responsibilities
Project org charts
Staffing mgmt plan
- Staff acquisition plan
- Resource calendars
- Staff release plan
- Staff training needs
- Recognition and rewards
- Compliance
- Safety
What are some key activities involved in developing the project team?
Hold team-building activities throughout the project
Obtain and provdie training where needed
Establish ground rules
Create & give recognition & rewards
Place team members in the same location (co-location)
What are some key activities involved in managing a project team?
Use negotiation and leadership skills
Observe what is happening
Use an issue log
Keep in touch
Complete project performance appraisals
Actively look for and help resolve conflicts that the team cannot resolve on their own
What is a team performance assessment?
An assessment by the PM of the project team effectiveness?
Name different types of power
Formal
Reward
Penalty
Expert
Referent
Name some leadership & mgmt styles a project manager may choose to use
- Directing
- Facitilitaing
- Coaching
- Supporting
- Autocratic
- Consultative
- Consultative-Autocratic
- Consensus
- Delegating
- Bureaucratic
- Charismatic
- Democratic
- Laissez-Faire
- Analytical
- Drive
- Influencing
Name most common sources of conflict on projects
- Schedules
- Prioities
- Resources
- Technical Opinions
- Adminsitrative Procedures
- Cost
- Personality (Least Frequent Source)
Name conflict resolutiokn techniques
Confronting
Compromising
Withdrawal (avoidance)
Smoothing (accommodating)
Collaborating
Forcing
Define confonting
Confrongint (problem solving): Solving the real problem
Win-Win
Define Compromising
Making all parties somewhat happy
(lose-lose)
Define Collaborating
Trying to incorporate multiple viewpoints to achieve consensus
Define withdrawal
(Avoidance): Postponing a project decision or avoiding addressing the problem
Smoothing
(Accommodating): Emphasizing agreement rather than differences of opinion
Forcing
Pushing 1 viewpoint at the expense of another: e.g., “Do it my way”
What are some of the PM’s human resource responsibilities?
- Determining needed resources
- Negotiate for optimal available resources
- Create a team directory
- Create project-related job descriptions for team members
- Make sure roles and responsibilities are clear
- Ensure team members obtain needed training
- Create recognition and reward systems
- Create human resource plan
What is a project performance appraisal
Evaluation of indiviidual team member effectiveness
What is an issue log?
A record of project issues, persons responsible for resolving issues, issue status, and target resolutikon dates
What is Maslow’s Theory?
Maslow’s hierarchy of needs states that people are motivated according to the following hierarchy of needs:
- Self-actualization
- Esteem
- Social
- Safety
- Physiological
What theories did McGregor describe?
Theory X: Managers who accept this theory believe that people need to be constantly wathed
Theory Y: Managers who accept this theory believe that people want to achieve and can work without supervision
What did Herzberg’s thory describe?
Hygiene factors (e.g. working conditions, salary, personal life, etc.)
Motivating agents (e.g. responsibility, self-actualization, professional grown, etc.)
What is McClelland’s theory of needs?
People are motivated by one of three needs:
- Need for achievement
- Need for affilliation
- Need for power
What are the stages of team formation and development?
Forming
Storming
Norming
Performing
Adjourning
What is the “halo effect”?
A tendency to rate team members high or low on all factors because of a high or low rating on a specific factor (e.g. a team member will be great project manager because she always completes her activites on time)
