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PMPSelfStudy > Human Resource Mgmt > Flashcards

Human Resource Mgmt Flashcards

1
Q

What is the process of human resource mgmt?

A

Develop Human Resource Plan

Acquire Project Team

Develop Project Team

Manage Project Team

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2
Q

What is the key output of the Develp Human Resource Plan process?

A

Human Resource Plan

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3
Q

What are key outputs of the Acquire Project Team process?

A

Project staff assignments

Resource calendars

Project mgmt plan updates

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4
Q

What is a key output of the Develop Project Team process?

A

Team performance assessments (Think of this as evaluating team effectiveness)

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5
Q

What is a key output of the Manage Project Team process?

A

Change requests (???)

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6
Q

Describe roles & responsibilities of people involved in a project

A

TOO MUCH for 1 CARD. BUT CRITICAL TO KNOW WHO DOES WHAT….

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7
Q

What are key responsibilities of the sponsor on the project?

A
  • Provide information regarding the initial scope of the project
  • Issue the charter
  • Provide funding
  • May dictate dates
  • Approve the final project management plan
  • Approve or reject changes or authorize a CCB
  • Be involved in risk management
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8
Q

Describe key responsibilities of team on a project

A

Identify requirements, constraints, and assumptions

Create the work breakdown structure and help with project planning

Estimate activities

Participate in risk mgmt

Complete activities

Comply with quality and communication plans

Recommend changes to the project

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9
Q

Describe key responsibilities of the stakeholders on a project

A

They may help:

  • Identify requirements and constraints
  • Plan the project
  • Approve changes
  • Perform the risk mgmt process
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10
Q

Describe key responsibilities of the functional managers on a project

A
  • Participate in planning
  • Approve final project management plan
  • Approve final schedule
  • Assist with problems related to team member performance
  • Manage activities that happen within their fucntional area
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11
Q

What are the key elements of a human resource plan?

A

When and how human resource requirements will be met

Roles & responsibilities

Project org charts

Staffing mgmt plan

  • Staff acquisition plan
  • Resource calendars
  • Staff release plan
  • Staff training needs
  • Recognition and rewards
  • Compliance
  • Safety
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12
Q

What are some key activities involved in developing the project team?

A

Hold team-building activities throughout the project

Obtain and provdie training where needed

Establish ground rules

Create & give recognition & rewards

Place team members in the same location (co-location)

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13
Q

What are some key activities involved in managing a project team?

A

Use negotiation and leadership skills

Observe what is happening

Use an issue log

Keep in touch

Complete project performance appraisals

Actively look for and help resolve conflicts that the team cannot resolve on their own

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14
Q

What is a team performance assessment?

A

An assessment by the PM of the project team effectiveness?

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15
Q

Name different types of power

A

Formal

Reward

Penalty

Expert

Referent

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16
Q

Name some leadership & mgmt styles a project manager may choose to use

A
  • Directing
  • Facitilitaing
  • Coaching
  • Supporting
  • Autocratic
  • Consultative
  • Consultative-Autocratic
  • Consensus
  • Delegating
  • Bureaucratic
  • Charismatic
  • Democratic
  • Laissez-Faire
  • Analytical
  • Drive
  • Influencing
17
Q

Name most common sources of conflict on projects

A
  • Schedules
  • Prioities
  • Resources
  • Technical Opinions
  • Adminsitrative Procedures
  • Cost
  • Personality (Least Frequent Source)
18
Q

Name conflict resolutiokn techniques

A

Confronting

Compromising

Withdrawal (avoidance)

Smoothing (accommodating)

Collaborating

Forcing

19
Q

Define confonting

A

Confrongint (problem solving): Solving the real problem

Win-Win

20
Q

Define Compromising

A

Making all parties somewhat happy

(lose-lose)

21
Q

Define Collaborating

A

Trying to incorporate multiple viewpoints to achieve consensus

22
Q

Define withdrawal

A

(Avoidance): Postponing a project decision or avoiding addressing the problem

23
Q

Smoothing

A

(Accommodating): Emphasizing agreement rather than differences of opinion

24
Q

Forcing

A

Pushing 1 viewpoint at the expense of another: e.g., “Do it my way”

25
Q

What are some of the PM’s human resource responsibilities?

A
  • Determining needed resources
  • Negotiate for optimal available resources
  • Create a team directory
  • Create project-related job descriptions for team members
  • Make sure roles and responsibilities are clear
  • Ensure team members obtain needed training
  • Create recognition and reward systems
  • Create human resource plan
26
Q

What is a project performance appraisal

A

Evaluation of indiviidual team member effectiveness

27
Q

What is an issue log?

A

A record of project issues, persons responsible for resolving issues, issue status, and target resolutikon dates

28
Q

What is Maslow’s Theory?

A

Maslow’s hierarchy of needs states that people are motivated according to the following hierarchy of needs:

  • Self-actualization
  • Esteem
  • Social
  • Safety
  • Physiological
29
Q

What theories did McGregor describe?

A

Theory X: Managers who accept this theory believe that people need to be constantly wathed

Theory Y: Managers who accept this theory believe that people want to achieve and can work without supervision

30
Q

What did Herzberg’s thory describe?

A

Hygiene factors (e.g. working conditions, salary, personal life, etc.)

Motivating agents (e.g. responsibility, self-actualization, professional grown, etc.)

31
Q

What is McClelland’s theory of needs?

A

People are motivated by one of three needs:

  • Need for achievement
  • Need for affilliation
  • Need for power
32
Q

What are the stages of team formation and development?

A

Forming

Storming

Norming

Performing

Adjourning

33
Q

What is the “halo effect”?

A

A tendency to rate team members high or low on all factors because of a high or low rating on a specific factor (e.g. a team member will be great project manager because she always completes her activites on time)

PMPSelfStudy (13 decks)

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