Communications Mgmt

Question 1

What is the process of communications mgmt?

Answer 1

• Identify stakeholders
• Plan communications
• Distribute information
• Report performance
• Manage stakeholder expectations

Question 2

Whare are the key outputs of Identify Stakeholders process?

Answer 2

Stakeholder register

Stakeholder mgmt strategy

Question 3

What is the key output of the Plan Communication process?

Answer 3

Comm Mgmt Plan

Question 4

What are the key outputs of the Distribute Information process?

Answer 4

Organizational process assets upddates (this includes records of all the info communicated during this process)

Question 5

What are the key outputs of the Manage Stakeholder Expectaionts process

Answer 5

Updates to the project mgmt plan and project documents

Change requests

Organizational process assets updates

Question 6

What are the key outputs of the Report Performance process?

Answer 6

Performance reports

Change requests

Question 7

Wha information regarding stakeholders is documented in a stakeholder register?

Answer 7

Name

Contact info

Requirements & expectations

Impact & influence

Question 8

Describe the communications model and its components

Answer 8

Messages are encoded, transmitted, received, and decoded and must include attention to:

• Nonverbal comm
• Paralingual comm
• Effective listening (including using active listening and giving feedback)
• Noise

Question 9

How much communication is nonverbal?

Answer 9

About 55%

Question 10

What does parlingual mean?

Answer 10

Pitch and tone of voice

Question 11

Name the communication types:

Answer 11

Formal

Informal

Written

Verbal

Question 12

Define Interactive, push, and pull communications

Answer 12

Interactive: The sender provides information and recipients receive and respond to that info

Push: The sender provides information but does not expect feedback on that information

Pull: The sender places information in a central location and recipients are responsible for retrieving that information

Question 13

How much time do PMs spend communicating?

Answer 13

90%

Question 14

What are examples of communication technology?

Answer 14

Face to Face interactions

Telephone

Fax

Email

The PM must determine the appropriate technology to use in each situation

Question 15

Name communication blockers

Answer 15

Noise

Distance

Improper encoding

Negative statements

Hostility

Language

Culture

Question 16

Name rules for effective meetings

Answer 16

Set a time limit

Schedule in advance

Create an agenda w/ team input

Distrubute agend in advance

Lead meetings with a set of rules

(More in PMP Exam Prep)

Question 17

What is the formula for communication channels?

Answer 17

N(N-1)/2

where N is the number of team-members and/or stakeholders on the project

Question 18

What should we do with stakeholders?

Answer 18

Identify all of them

Determine all of their requirements

Determine all of their expectations

Communicate with them

Manage their influence