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Business studies > Human Resource Management (objectives) > Flashcards

Human Resource Management (objectives) Flashcards

1
Q

what are human resource management objectives

A

Human resource management involves the setting of objectives in the same way that other functional areas of the business require them. Clear human resource objectives are necessary because ‘the people element’ underpins what every functional area in the business is trying to achieve

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2
Q

how and why are human resource management objectives used by a business

A

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3
Q

what is the need for a business to have clear human resource management objectives

A

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4
Q

what is the usefulness of human resource management objectives to a business and its stakeholders.

A

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5
Q

what is the importance of human resource management objectives to a business and its stakeholders

A

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6
Q

what is the importance of human resource management objectives in the achievement of a business’ objectives

A

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7
Q

what are possible human resource objectives for a business

A

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8
Q

what is organisation structure

A

The way in which a business is organised

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9
Q

what is line relationships

A

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10
Q

what is staff relationships

A

how staff members interact with eachother

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11
Q

what is chain of command

A

the way in which responsibility for employees is organised within a business

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12
Q

what is span of control

A

the number of employees (Subordinates) for whom a manager is responsible.

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13
Q

what is authority

A

who is in charge over another (leaders)

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14
Q

what is responsibility

A

responsibility is who is responsible for someone else or themselves in the workforce.

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15
Q

what is centralisation

A

the decision making process is undertaken by the leader at the top of the hierarchy

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16
Q

what is decentralisation

A

the decision making process is delegated and undertaken o a regional or product basis

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17
Q

what is delegation

A

the passing on of responsibility, usually to someone at a lower level in the organisation.

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18
Q

what is delayering

A

reducing the number of levels in the hierarchy of an organisation

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19
Q

what are the models of organisation structure

A
  • hierarchy by function
  • hierarchy by product
  • hierarchy by system
  • hierarchy by matrix
  • hierarchy by division
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20
Q

what is organisation by product

A

profit centres

each product is ‘a company in miniature’ with its own finance, marketing department, etc.

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21
Q

what is organisation by system

A

the business is split into specialist areas which operate together to make the business function efficiently. This means that each part of ‘the system’ has some input into the output of the business’s product(s)

22
Q

what is hierarchy by function

A

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23
Q

what is hierarchy by matrix

A

employees with similar skills are put together to complete tasks or projects, but with more than one manager supervising.

24
Q

what is hierarchy by division

A

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25
Q

what is a tall organisational structure

A

Mechanistic (vertical or tall) structure

the mechanistic structure is more vertical than the organistic and consequently has a smaller span of control. The style of leadership is less democratic than under the organistic structure. As there are a large number of layers in the structure , it is also more bureaucratic.

26
Q

what is a flat organisational structure

A

organistic (horizontal or flat structure)

organisitc structure id flat and has a large span of control. Each managers responsible for a large number of employees (subordinates). This type of structure is associated with a democratic style of leadership. Delegation is encouraged, allowing for a more motivated workforce.

27
Q

what is the usefulness of organisational structures used by a business

A

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28
Q

what is the significance of organisational structures to a business and its stakeholders

A

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29
Q

what is meant by organisational culture

A

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30
Q

what factors can affect the organisational culture in a business

A

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31
Q

what is the impact and importance which organisational culture can have on a business

A

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32
Q

what is formal communication

A

communication often occurs using agreed rules and procedures.
formal communication will have been officially sanctioned by the business
the formality may refer to the type of language used, to whom one speaks or the media that is used to communicate
most businesses will also establish a procedure for communicating with staff higher up the hierarchy.

33
Q

what is informal communication

A

little or no rules over how the communication takes place. this applies to the type of language used , the procedures for communication and how the information is communicated.

34
Q

what is the use of informal communication by a business

A

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35
Q

what is the use of formal communication by a business

A

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36
Q

what is meant by group norms

A 
set of rules which may be written, unwritten, spoken or just implied. the rules will vary according to the type of group, the setting/ environment, and the type of people involved. 
the norms may be either:
- implicit
- explicit
- formal
- informal
37
Q

what are individual objectives

A

individual targets- targets for a induvvidual to complete e.g- personally sell 5 items in a day

38
Q

what are group objectives

A

targets set for a group of people to complete.

39
Q

what is the impact groups may have on business communication

A

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40
Q

what are verbal communication methods

A
  • face to face discussions, speeches, meetings

- writer words: emails, books letters faxes etc.

41
Q

what are non-verbal communication methods

A

body language

sign language

42
Q

what are the factors affecting the choice of communication methods to a business and its stakeholders

A

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43
Q

what is the importance of communication methods to a business and its stakeholders

A

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44
Q

what is communication media

A

how the message is imparted to the receiver or receivers. television and radio (mass communication), text messages, telephone, noticeboard, fax, memo, email and face to face video conferencing are some of the most frequently used media

45
Q

what are the factors affecting the choice of communication media by a business

A

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46
Q

what is the importance of communication media to a business and its stakeholders

A

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47
Q

what are the models of communication

A
  • source
  • message
  • media
  • barriers
  • receiver
  • feedback
48
Q

what is the usefulness of communication models to a business and its stakeholders

A

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49
Q

what is the impact of poor communication to a business and its stakeholders

A

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50
Q

what is the effect of communication on the stakeholders of a business

A

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51
Q

what is the effectiveness of communication in achieving a business’ objectives

A

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Business studies (13 decks)

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