Change Flashcards
What are internal causes of change
objectives personnel skill levels finances innovation
What are external causes of change
globalisation environment technology customer base economy competition government
What is catastrophic change
change that cant be expected but can be planned for in contingency plans. For example terrorist attacks or natural disaster. This is also known as unanticipated change or crisis change
what is contingency
Contingency planning is planning business continuity in the event of an unexpected outcome - an outcome that, although unlikely, would have catastrophic consequences. It forms part of a business’ disaster recovery and risk management plan.
what is strategic change
Also known as tactical change or operational change. This is a change which may occur as a natural part of the operation of the business, The setting of strategic and tactical objectives by management will mean that change has to occur at a business and departmental level
what is the impact and importance of drivers of change to a business and its stakeholders
- change will be accepted in the work environment so will be easier to implement.
- Less likely that problems will occur
what are problems associated with change
- cause uncertainty
- poor communication
- demotivated staff
- frustrated managers
- staff may need to be retrained
- change may not be properly implemented
- change may not work properly once implemented
what are barriers to change
- managers feeling threatened by the process of change.
- resistance from employees.
- a lack of understanding about why change is to take place.
- a lack of communication or trust.
- employees fearing the unknown.
what is the impact and importance of barriers of change to a business and its stakeholders.
?
what is the impact and importance of change on a business and its stakeholders
?
What is meant by change management
the management of change and development within a business or similar organization.
what is the importance to a business of effective change management
/
what techniques can be used to help a business manage change
?
what is Lewin’s change management model
/
What is McKinsey’s 7s model
?
