Human Factors Models And Programmes

Question 1

Define human factors as used in a professional aviation context.

Answer 1

• The interaction between people, machines, and the environment for the purpose of improving performance and reducing errors
• Purpose = increase safety
• All parts of aviation
• Includes CRM (Crew Resource Management) safety management, incident/accident investigation and management concepts.

Question 2

What is at the top of the SHELL model?

Answer 2

Software

Question 3

What is to the right side of the SHELL model?

Answer 3

Hardware

Question 4

What is to the bottom of the SHELL model?

Answer 4

Environment

Question 5

What is to the left of the SHELL model?

Answer 5

Liveware (Others)

Question 6

What is in the middle of the SHELL model?

Answer 6

Central Liveware (self)

Question 7

Describe Liveware (central) to Liveware (Others).

Answer 7

• Leadership and teamwork
• Crew Resource Management
• Line Operated Flight Training (LOFT)

Question 8

Describe Liveware to Software

Answer 8

Software = laws, rules, regulations, SOP’s, checklists and customs

Question 9

Describe Liveware to Hardware.

Answer 9

Human to machine integration.
Includes: ergonomics of seats displays to math the sensory and information processing of the user

Question 10

Describe Liveware to Environment.

Answer 10

The physical environment that the aircraft operates in. May be out of direct human control, but can be improved.

Question 11

Describe the role of human factors programmes in promoting aviation safety in flight operations.

Answer 11

• Most incidents and accidents are caused by human error. Failures of interpersonal communications, decision making and leadership

Question 12

What is the importance of an effective human factors programme in flight operations?

Answer 12

To improve safety of the operation