Human Behavior and Effective Communication Flashcards
To determine that the applicant exhibits instructional knowledge of human behavior and effective and how it impacts effective learning.
What is repression? Give an example.
Repression is a defense mechanism wherein the person refuses to acknowledge what has happened, is happening, or will happen. A person places uncomfortable thoughts into inaccessible areas of the unconscious mind.
As the engine starts to run rough the pilot believes that he checked the engine oil when he clearly did not.
After individuals are physically comfortable and have no fear for their safety, which human needs become the prime influence on their behavior?
Social - Belonging
What is reaction formation? Give an example.
Reaction Formation is when a person exhibits an opposite behavior because the normal behavior is too uncomfortable.
The common is example is acting warm and friendly to someone you hate.
What are some common reactions to anxiety?
- Hesitancy to act
- Inability to do anything to correct the situation (freezing)
- Impulse to do something quickly, even if it is wrong
- A disruption in day-to-day living in severe cases (anxiety disorders)
(HIID)
What are factors determining a communication sender’s effectiveness?
Ability to effectively use language
Self-confidence
Speak from accurate, up-to-date and stimulating material
What is displacement? Give an example.
Displacement occurs when one redirects uncomfortable emotions to a different place where they don’t belong.
Going home and kicking the dog because are mad at the flight instructor.
How can an instructor help a learner deal with anxiety?
- Completing manageable yet challenging tasks to build confidence over time.
- Reinforcing the learner’s enjoyment of flying.
- Introducing learners to maneuvers with care so that the learner knows what to expect
- Having a plan and Progressing forwards to the end goal.
- Treating fears as a normal reaction, rather than ignoring them.
(CRIPT)
What are human needs?
Things that all humans need for normal growth and development.
What defense mechanism is a student exhibiting when they refuse to participate in class activities?
Aggression
How do you counteract a student’s impatience?
Give the student goals and give them the overall goal.
What is fantasy? Give an example.
Fantasy is when a learner daydreams about a happy situtation rather than the uncomfortable situation they are experiencing.
The student pilot is thinking about all the interesting places he will visit as an airline pilot rather than getting established on final approach in a gusty crosswind.
What should a flight instructor do when faced with a seriously abnormal student?
Have the student evaluated by another instructor to confirm If confirmed, withhold endorsements and further instruction, and take steps to ensure the student doesn’t become a pilot.
What is compensation? Give an example.
Compensation is when a person tries to balance a perceived weaknesses by focusing on or developing strength in another area.
The student has trouble with landings and instead becomes great at ground reference maneuvers.
What are the common barriers to communication?
(COIL)
- Confusion between symbols and the symbolized object
- Overuse of abstractions
- Interference
- Lack of common experience
What is rationalization? Give an example.
Rationalization occurs when one attempts to explain or justify actions that otherwise would be unacceptable.
The fuel guage reads near empty and the pilot continues to his destination comforting himself that the fuel guage must be inaccurate.
