How to Keep Your Station Current

Question 0


First seating only: Find out if the table is pre-theater

Answer 0

(Delegate if necessary) then enter cocktail/wine or beverage, water order.

Question 1

Table greeting (within 60 seconds)- offer cocktail/wine or beverage, water, bread and give menu acclimation. (Delegate if necessary)

Answer 1


First seating only: Find out if the table is pre-theater

Question 2

(Delegate if necessary) then enter cocktail/wine or beverage, water order.

Answer 2

Delivery of cocktails/water/wine bread, and other beverages.


Question 3

Delivery of cocktails/water/wine bread, and other beverages.


Answer 3

(Delegate if necessary) then Take food order.


Question 4

(Delegate if necessary) then Take food order.


Answer 4

For countdown items only: Mark item(s) off chalk board before ordering.

Question 5

For countdown items only: Mark item(s) off chalk board before ordering.

Answer 5

(Delegate if necessary) then Enter food order in Micros

Question 6

(Delegate if necessary) then Enter food order in Micros

Answer 6

Mise en place IMMEDIATELY for appetizers. Levels Current?

Question 7

Mise en place IMMEDIATELY for appetizers. Levels Current?

Answer 7

Check in with guest when appetizer arrive, within 60 seconds. Make a note of app drop time.

Question 8

Check in with guest when appetizer arrive, within 60 seconds. Make a note of app drop time.

Answer 8

Help busser: Clear appetizers.

Question 9

Help busser: Clear appetizers.

Answer 9

Mise en place IMMEDIATELY for
 entrees. Wine/cocktails/water current?

Question 10

Mise en place IMMEDIATELY for
 entrees. Wine/cocktails/water current?

Answer 10

Help runner: Remove bread, B&B plates, butter knives AS the entrees arrive

Question 11

Help runner: Remove bread, B&B plates, butter knives AS the entrees arrive

Answer 11

Check in with guest when entrees arrive within 60 seconds. Wine/cocktails/water current?

Question 12

Check in with guest when entrees arrive within 60 seconds. Wine/cocktails/water current?

Answer 12

Help busser: One-step clearing of the table

Question 13

Help busser: One-step clearing of the table

Answer 13

Crumb the table

Question 14

Crumb the table

Answer 14

Present dessert menus

Question 15

Present dessert menus

Answer 15

Dinner service only: Verbalize dessert special

Question 16

Dinner service only: Verbalize dessert special

Answer 16

(Delegate if necessary) then Take dessert order. Wine/ cocktails/water current?

Question 17

(Delegate if necessary) then Take dessert order. Wine/ cocktails/water current?

Answer 17

For countdown items only: Mark item(s) off chalk board before ordering

Question 18

For countdown items only: Mark item(s) off chalk board before ordering

Answer 18

(Delegate if necessary) then Enter dessert order in Micros

Question 19

(Delegate if necessary) then Enter dessert order in Micros

Answer 19

Mise en place IMMEDIATELY for dessert

Question 20

Mise en place IMMEDIATELY for dessert

Answer 20

Check in with guest when desserts arrive, within 60 seconds. Table current?

Question 21

Check in with guest when desserts arrive, within 60 seconds. Table current?

Answer 21

Clear dessert/coffee as each item is finished

Question 22

Clear dessert/coffee as each item is finished

Answer 22

Present check (with chocolates at dinner)

Question 23

Present check (with chocolates at dinner)

Answer 23

Seasonal only: Collect coat check tickets and give to the host/hostess

Question 24

Seasonal only: Collect coat check tickets and give to the host/hostess

Answer 24

Take payment, return credit card slip/change

Question 25

Take payment, return credit card slip/change

Answer 25

Collect signed check before guest leaves

Question 26

Collect signed check before guest leaves

Answer 26

Make sure to say thank you


Question 27

Make sure to say thank you


Answer 27

re-detail the table for the next guest