Henry Mintzberg Flashcards
Who is Henri Mintzberg
He is a Canadian management expert who has argued that a managers work can be described using 10 generic roles that fall until three categories
Interpersonal
Informational
Decisional
What does interpersonal mean
The managment through people
What does informational mean
Managing by information
What does decisional mean
Managing through actions
What are examples of interpersonal roles
Figure head
Leader
Liaison
What are examples of informational roles
Monitor
Disseminator
Spokesman
What are examples of managing through actions
(Decisional)
Entrepreneur
Disturbance handler
Resource allocator
Negotiator
What is the role of a figure head
They act as representer of the organisation
This can help others recognise the importance attached to the organisation
Eg
greeting visitors
Speaking at ceremonies
Hosting receptions
Interpersonal
What is the role of the leader
This role is to inspire and motivate employees
It helps create visions and bring together the needs of an organisation
Strong leader can lead to loyalty in the workforce and reduce staff turnover
Eg
Core decision making
Motivating staff through appraisal
Selecting appropriate training and leading the event
Interpersonal
What is the role of liaison
Will maintain a network of relationships
Assist the running and success of a business
Power of persuasion can lead to lucrative business deals and opportunities
Eg. Regular meeting
Hospitality with major clients
Interpersonal
What is the role of monitoring
Ensuring targets are met by comparing actual performance to budgeted performance
Workforce will be more productive if the manager is checking if work is being done
Eg supervision
Budget control
Reading reports
Informational
What is the role of the disseminator
Passing on information and data to others in the firm
Shows that everyone is clear as to what is expected and less likely to go of course when meeting objectives which reduces confusion
Eg
Producing monthly progress reports
Set policy
Train staff
Informational
What is the role of the spokesman
Communicating with the outsides of the organisation
Transmit info to external stakeholders
Can lead to investments and potential shareholders
Eg
Hold press and media conferences
Informational
What is the role of the entrepreneur
Comes up with ideas and makes decisions on the businesses direction
Able to balance the risk and reward
Eg
Identifying new markets
Design and idea development
Decisional
What is the role of the disturbance handler
Resolves situations from unpredicted events and minimise inefficiency
Failing to do so can lead to delays in achieving objectives
Eg
Take disciplinary action
Settle disputes in the team
Decisional
