HBO(CONFLICT&NEGOTIATION) FINALS

Question 1

Is a process that involves people disagreeing or arguing.
A clash between individuals arising out of a difference in thought process, attitudes, understanding, interests, requirements and even sometimes perceptions.

Answer 1

Conflict

Question 2

Known as workplace conflict. It is described as the state of disagreement or misunderstanding, resulting from the actual or perceived dissent of needs beliefs, resources and relationship between the members of the organization. Occurs when opinions with respect to any task or decision are in contradiction.

Answer 2

Organizational Conflict

Question 3

Types of Organizational Conflict

Answer 3

*Intrapersonal Conflict
*Interpersonal Conflict
*Intergroup Conflict

Question 4

Types of Organizational Conflict

Answer 4

*Relationship Conflict
*Task Conflict
*Process Conflict

Question 5

It is interpersonal tension among employees.

Answer 5

Relationship Conflict

Question 6

When there is discord, among members regarding nature of work to be formed.

Answer 6

Task Conflict

Question 7

The difference in opinions, on how work should be completed.

Answer 7

Process Conflict

Question 8

Factors Influencing Organizational Conflict

Answer 8

*Unclear Responsibility
*Scarcity of Resources
*Interpersonal Relationship
*Conflict of Interest

Question 9

Causes of Organizational Conflict

Answer 9

*Managerial Expectation
*Communication Disruption
*Misunderstanding
*Lack of Accountability

Question 10

Expectation are misunderstood or not fulfilled within the stipulated time.

Answer 10

Managerial Expectation

Question 11

If one employee requires a certain information from another, who does not respond properly.

Answer 11

Communication Disruption

Question 12

If one person misinterpret some information.

Answer 12

Misunderstanding

Question 13

Responsibilities are not clear, and some mistake has arisen, of which no member of team wants to take responsibility.

Answer 13

Lack of Accountability

Question 14

Other Causes of Conflict

Answer 14

*Organizational Structure
*Limited Resources
*Incompatible Goals
*Personality Differences

Question 15

Phases of Conflict

Answer 15

*Prelude to Conflict
*Triggering Event
*Initiation Phase
*Differentiation Phase
*Resolution Phase

Question 16

It is the practice of managing disagreements or discord between 2 individuals or groups. with the intention of creating a positive outcome for each party involved.
Refers to techniques and ideas designed to reduce the negative effects of conflict and enhance the positive outcomes for all parties involved.

Answer 16

Conflict Management

Question 17

Conflict Management Styles (Kenneth W. Thomas and Ralph H. Kilmann)

Answer 17

Accommodating
Avoiding
Compromising
Competing
Collaborating

Question 18

The process of discussing each individuals position on a topic and attempting to reach a solution that benefits both parties.
Is a process whereby two or more parties work toward an agreement.

Answer 18

Negotiation

Question 19

Two Basic types of Negotiation

Answer 19

*Distributive Negotiation
*Integrative Negotiation

Question 20

Operates under zero-sum conditions. There can be a winner and a loser, and parties are usually opposing each other party. Can be thought of as haggling the back and forth exchange of offers.

Answer 20

Distributive Negotiation

Question 21

The involved parties work together to find a solution that satisfies the needs and concerns of each.
Tactics seek to provide greater value to the parties collectively than could be achieved individually.

Answer 21

Integrative Negotiation

Question 22

Both parties can walk away winners.

Answer 22

Integrated Negotiation

Question 23

5 Stages of the Negotiation Process

Answer 23

*Prepare
*Exchange Information
*Clarify
*Bargain and Problem-solve
*Conclude and Implement

Question 24

Research both sides of the discussion and identify any possible trade-offs.
Determine your most-desired possible outcomes.
Concessions you’re willing to put on the bargaining table.
Understand who in your organization has the decision-making power.

Answer 24

Prepare

Question 25

Know the relationship that you want to build or maintain with the other party.
Prepare your BATNA (Best Alternative to a Negotiated Agreement”). Definition of the ground rules: where, when, with whom, and under what time constraints the negotiations will take place.

Answer 25

Prepare

Question 26

Both sides continue the discussion that they began when exchanging information by justifying and bolstering their claims.
if one side disagrees with something the other side is saying, they should discuss that disagreement in calm terms to reach a point of understanding

Answer 26

Clarify

Question 27

The goal of this step is to emerge with a win-win outcome.
the meat of the process of negotiation, during which both sides begin a give-and take.
Keep your emotions in check and use strong verbal communication skills of active listening and calm feedback with appropriate body language.

Answer 27

Bargain and Problem-Solve

Question 28

Once an acceptable solution has been agreed upon, both sides should thank each other for the discussion.
Successful negotiations are all about creating and maintaining good long-term relationships.
Should outline the expectations of each party and ensure that the compromise will be implemented effectively.

Answer 28

Conclude and Implement