HBO(CONFLICT&NEGOTIATION) FINALS Flashcards
Is a process that involves people disagreeing or arguing.
A clash between individuals arising out of a difference in thought process, attitudes, understanding, interests, requirements and even sometimes perceptions.
Conflict
Known as workplace conflict. It is described as the state of disagreement or misunderstanding, resulting from the actual or perceived dissent of needs beliefs, resources and relationship between the members of the organization. Occurs when opinions with respect to any task or decision are in contradiction.
Organizational Conflict
Types of Organizational Conflict
*Intrapersonal Conflict
*Interpersonal Conflict
*Intergroup Conflict
Types of Organizational Conflict
*Relationship Conflict
*Task Conflict
*Process Conflict
It is interpersonal tension among employees.
Relationship Conflict
When there is discord, among members regarding nature of work to be formed.
Task Conflict
The difference in opinions, on how work should be completed.
Process Conflict
Factors Influencing Organizational Conflict
*Unclear Responsibility
*Scarcity of Resources
*Interpersonal Relationship
*Conflict of Interest
Causes of Organizational Conflict
*Managerial Expectation
*Communication Disruption
*Misunderstanding
*Lack of Accountability
Expectation are misunderstood or not fulfilled within the stipulated time.
Managerial Expectation
If one employee requires a certain information from another, who does not respond properly.
Communication Disruption
If one person misinterpret some information.
Misunderstanding
Responsibilities are not clear, and some mistake has arisen, of which no member of team wants to take responsibility.
Lack of Accountability
Other Causes of Conflict
*Organizational Structure
*Limited Resources
*Incompatible Goals
*Personality Differences
Phases of Conflict
*Prelude to Conflict
*Triggering Event
*Initiation Phase
*Differentiation Phase
*Resolution Phase
It is the practice of managing disagreements or discord between 2 individuals or groups. with the intention of creating a positive outcome for each party involved.
Refers to techniques and ideas designed to reduce the negative effects of conflict and enhance the positive outcomes for all parties involved.
Conflict Management
Conflict Management Styles (Kenneth W. Thomas and Ralph H. Kilmann)
Accommodating
Avoiding
Compromising
Competing
Collaborating
The process of discussing each individuals position on a topic and attempting to reach a solution that benefits both parties.
Is a process whereby two or more parties work toward an agreement.
Negotiation
Two Basic types of Negotiation
*Distributive Negotiation
*Integrative Negotiation
Operates under zero-sum conditions. There can be a winner and a loser, and parties are usually opposing each other party. Can be thought of as haggling the back and forth exchange of offers.
Distributive Negotiation
The involved parties work together to find a solution that satisfies the needs and concerns of each.
Tactics seek to provide greater value to the parties collectively than could be achieved individually.
Integrative Negotiation
Both parties can walk away winners.
Integrated Negotiation
5 Stages of the Negotiation Process
*Prepare
*Exchange Information
*Clarify
*Bargain and Problem-solve
*Conclude and Implement
Research both sides of the discussion and identify any possible trade-offs.
Determine your most-desired possible outcomes.
Concessions you’re willing to put on the bargaining table.
Understand who in your organization has the decision-making power.
Prepare
Know the relationship that you want to build or maintain with the other party.
Prepare your BATNA (Best Alternative to a Negotiated Agreement”). Definition of the ground rules: where, when, with whom, and under what time constraints the negotiations will take place.
Prepare
Both sides continue the discussion that they began when exchanging information by justifying and bolstering their claims.
if one side disagrees with something the other side is saying, they should discuss that disagreement in calm terms to reach a point of understanding
Clarify
The goal of this step is to emerge with a win-win outcome.
the meat of the process of negotiation, during which both sides begin a give-and take.
Keep your emotions in check and use strong verbal communication skills of active listening and calm feedback with appropriate body language.
Bargain and Problem-Solve
Once an acceptable solution has been agreed upon, both sides should thank each other for the discussion.
Successful negotiations are all about creating and maintaining good long-term relationships.
Should outline the expectations of each party and ensure that the compromise will be implemented effectively.
Conclude and Implement
