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REVIEWER > HBO (Communication) > Flashcards

HBO (Communication) Flashcards

1
Q

The transfer of information including feelings and ideas from one person to another. Also it means exchange of facts ideas and opinions.

A

*COMMUNICATION

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2
Q

Used to define communication that takes place in business environments. Formal and informal communication throughout an organization.

A

*ORGANIZATIONAL COMMUNICATION

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3
Q

Used to define communication that takes place in business environments. Formal and informal communication throughout an organization.

A

*ORGANIZATIONAL COMMUNICATION

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4
Q

The Importance of communication

A

*WHAT their Organization is
*What Objectives their organization wants to achieve.

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5
Q

It is Organizational Communication if we talks about…

A

*Companies Objective
*Companies Goal
*If 2 persons talk about their work

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6
Q

Communications is one of the essential process that managers wants to be achieved.

A
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7
Q

Essentials Skills of Communication

A

*Communicating
*Decision Making

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8
Q

Ordinary Employees or?

A

*Rank and File

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9
Q

2 Environments of the Business

A

*INTERNAL
*EXTERNAL

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10
Q

Organization can relate with its external environment which includes:

A

*Customers
*Suppliers
*Competitor’s
*Government

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11
Q

Organization can relate with its external environment which includes:

A

*Customers
*Suppliers
*Competitor’s
*Government

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12
Q

Communications means an exchange of;

A

*Facts
*Ideas
*Opinions
*Information

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13
Q

Communications means an exchange of;

A

*Facts
*Ideas
*Opinions
*Information

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14
Q

A two-way process in which a sender reaches a receiver with a message.
For effective communication there is a need for people in organizations to have knowledge about the process.

A

Communication Process

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15
Q

COMPONENTS OF AN EFFECTIVE COMMUNICATION

A

Sender
Message
Channel
Receiver
Feedback
Environment

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16
Q

BASIC METHODS OF INTERPERSONAL COMMUNICATION

A

VERBAL COMMUNICATION
WRITTEN COMMUNICATION NONVERBAL COMMUNICATION

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17
Q

It refers to anything that disrupts communications includes the attitudes and emotion of the receiver also allowed musics and other disruptive backgrounds.

A

Noise

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18
Q

FUNCTIONS OF COMMUNICATION

A

INFORMATION FUNCTION MOTIVATION FUNCTION
CONTROL FUNCTION
EMOTIVE FUNCTION

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19
Q

BASIC GOALS OF EFFECTIVE COMMUNICATION

A

TO GAIN GOODWILL
TO INQUIRE
TO INFORM
TO PERSUADE

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20
Q

BARRIERS TO COMMUNICATION

A

FILTERING
SELECTIVE PERCEPTION INFORMATION OVERLOAD EMOTIONS
LANGUAGE
COMMUNICATION APPREHENSION ABSENCE OF FEEDBACK
PHYSICAL SEPARATION
LACK OF CREDIBILITY OF THE SENDER

21
Q

KINDS OF COMMUNICATION

A

DOWNWARD COMMUNICATION UPWARD COMMUNICATION HORIZONTAL COMMUNICATION

22
Q

Two or more interacting and interdependent individuals who come together to achieve specific goals

A

GROUPS

23
Q

TYPES OF GROUP

A

FORMAL WORK GROUP
INFORMAL WORK GROUP

24
Q

It is defined by the organization structure that have designated work assignments and task.

A

FORMAL WORK GROUP

25
Q

It is natural formation in work environment.

A

INFORMAL WORK GROUP

26
Q

REASONS FOR THE FORMATION OF GROUP

A

GEOGRAPHICAL PROXIMITY COMMON ACTIVITIES, INTERACTION, SENTIMENTS

27
Q

This is the groups may form due to geographic nearness of individual.

A

GEOGRAPHICAL PROXIMITY

28
Q

This is the groups may form due to common activities of individual

A

COMMON ACTIVITIES, INTERACTIONS, SENTIMENTS

29
Q

STAGES OF GROUP DEVELOPMENT MODEL by: Bruce Tuckman

A

FORMING
STORMING
NORMING
PERFORMING
ADJOURNING

30
Q

This stage have a purpose, structure, and leadership.

A

FORMING

31
Q

It is characterized by intragroup conflict the one that brings about a power struggle.

A

STORMING

32
Q

It is characterized by close relationship and cohesiveness, sense of cooperation, integration, and unity.

A

NORMING

33
Q

The group is fully functional and works and the group task. You and your team get to enjoy synergy.

A

PERFORMING

34
Q

It triggers a sense of closure this is the final stage of group development.

A

ADJOURNING

35
Q

It is the group of development argues that groups often move forward during burst of change after long periods without change.

A

PUNCTUATED-EQUILIBRIUM MODEL by: Connie Gersick

36
Q

Group of people who share a common name, mission, set of goals or objectives and expectations. Have different task and skills who work together on a common project service or goal.

A

TEAMS

37
Q

PRODUCTIVITY IS INFLUENCED BY

A

PLANNING IN WORK GROUPS POLICIES AND PROCEDURES TEAMWORK WITHIN WORK GROUPS CLEAR RESPONSIBILITIES
DESIRE TO STAY

38
Q

TYPES OF TEAMS

A

FUNCTIONAL TEAM (same department)
CROSS-FUNCTIONAL TEAM (from different department)
SELF-MANAGED TEAM (same or different can work without supervision)
VIRTUAL TEAM (different physical locations and who use technology)

39
Q

The collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way.

A

TEAMWORK

40
Q

THE IMPORTANCE OF TEAMWORK

A

EFFICIENCY
SELF MONITORING
FASTER INNOVATION
INDIVIDUAL AND GROUP LEARNING CREATES HEALTHY COMPETITION STRONG WORKING RELATIONSHIPS

41
Q

WHY TEAMWORK MATTERS?

A

*ELIMINATE TOXIC WORK CULTURE
*REDUCES HIGHER EMPLOYEE TURNOVER
*HELPS EMPLOYEES REMAINS FOCUS ON THE ORGANIZATION GOALS

42
Q

Interpersonal activities between team members that contribute to task accomplishment itself.

A

TEAMWORK PROCESSES

43
Q

3 TEAMWORK PROCESSES

A

ACTION PROCESSES
TRANSITION PROCESSES INTERPERSONAL PROCESSES

44
Q

Paying attention to goal related information and making sure those goals are reached.

A

ACTION PROCESSES

45
Q

Teamwork activities based on preparation for future activities.

A

TRANSITION PROCESSES

46
Q

Manner in which team members manage their relationships throughout the action and transition process.

A

INTERPERSONAL PROCESSES

47
Q

CHARACTERISTICS OF EFFECTIVE TEAMWORK

A

*HAVE CLEAR GOALS AND PLANS
*HAVE STRONG LEADERSHIP
*MEMBERS FULFILL THEIR OWN TASK AND ALSO HELP ONE ANOTHER

48
Q

ADVANTAGES OF TEAMWORK

A

*BETTER PROBLEM SOLVING *INCREASE POTENTIAL FOR INNOVATION
*HAPPIER TEAM MEMBERS
*ENHANCED PERSONAL GROWTH
*LESS BURNOUT
*MORE OPPORTUNITIES FOR GROWTH
*BOOSTED PRODUCTIVITY
*SMARTER RISK TAKING
*FEWER MISTAKES
*EXPANDED CREATIVITY

49
Q

HAZARDS OF TEAMWORK

A

*INDIVIDUALS SHIRKING THEIR DUTIES
*SKEWED INFLUENCE OVER DECISION
*LACK OF TRUST
*CONFLICTS HAMPER PROGRESS
*LACK OF TEAMING SKILLS
*MISSING TASK SKILLS
*STUCK IN FORMATION
*TOO MANY MEMBERS
*GROUPTHINK

REVIEWER (14 decks)

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