HBO (Communication) Flashcards
The transfer of information including feelings and ideas from one person to another. Also it means exchange of facts ideas and opinions.
*COMMUNICATION
Used to define communication that takes place in business environments. Formal and informal communication throughout an organization.
*ORGANIZATIONAL COMMUNICATION
Used to define communication that takes place in business environments. Formal and informal communication throughout an organization.
*ORGANIZATIONAL COMMUNICATION
The Importance of communication
*WHAT their Organization is
*What Objectives their organization wants to achieve.
It is Organizational Communication if we talks about…
*Companies Objective
*Companies Goal
*If 2 persons talk about their work
Communications is one of the essential process that managers wants to be achieved.
Essentials Skills of Communication
*Communicating
*Decision Making
Ordinary Employees or?
*Rank and File
2 Environments of the Business
*INTERNAL
*EXTERNAL
Organization can relate with its external environment which includes:
*Customers
*Suppliers
*Competitor’s
*Government
Organization can relate with its external environment which includes:
*Customers
*Suppliers
*Competitor’s
*Government
Communications means an exchange of;
*Facts
*Ideas
*Opinions
*Information
Communications means an exchange of;
*Facts
*Ideas
*Opinions
*Information
A two-way process in which a sender reaches a receiver with a message.
For effective communication there is a need for people in organizations to have knowledge about the process.
Communication Process
COMPONENTS OF AN EFFECTIVE COMMUNICATION
Sender
Message
Channel
Receiver
Feedback
Environment
BASIC METHODS OF INTERPERSONAL COMMUNICATION
VERBAL COMMUNICATION
WRITTEN COMMUNICATION NONVERBAL COMMUNICATION
It refers to anything that disrupts communications includes the attitudes and emotion of the receiver also allowed musics and other disruptive backgrounds.
Noise
FUNCTIONS OF COMMUNICATION
INFORMATION FUNCTION MOTIVATION FUNCTION
CONTROL FUNCTION
EMOTIVE FUNCTION
BASIC GOALS OF EFFECTIVE COMMUNICATION
TO GAIN GOODWILL
TO INQUIRE
TO INFORM
TO PERSUADE
BARRIERS TO COMMUNICATION
FILTERING
SELECTIVE PERCEPTION INFORMATION OVERLOAD EMOTIONS
LANGUAGE
COMMUNICATION APPREHENSION ABSENCE OF FEEDBACK
PHYSICAL SEPARATION
LACK OF CREDIBILITY OF THE SENDER
KINDS OF COMMUNICATION
DOWNWARD COMMUNICATION UPWARD COMMUNICATION HORIZONTAL COMMUNICATION
Two or more interacting and interdependent individuals who come together to achieve specific goals
GROUPS
TYPES OF GROUP
FORMAL WORK GROUP
INFORMAL WORK GROUP
It is defined by the organization structure that have designated work assignments and task.
FORMAL WORK GROUP
It is natural formation in work environment.
INFORMAL WORK GROUP
REASONS FOR THE FORMATION OF GROUP
GEOGRAPHICAL PROXIMITY COMMON ACTIVITIES, INTERACTION, SENTIMENTS
This is the groups may form due to geographic nearness of individual.
GEOGRAPHICAL PROXIMITY
This is the groups may form due to common activities of individual
COMMON ACTIVITIES, INTERACTIONS, SENTIMENTS
STAGES OF GROUP DEVELOPMENT MODEL by: Bruce Tuckman
FORMING
STORMING
NORMING
PERFORMING
ADJOURNING
This stage have a purpose, structure, and leadership.
FORMING
It is characterized by intragroup conflict the one that brings about a power struggle.
STORMING
It is characterized by close relationship and cohesiveness, sense of cooperation, integration, and unity.
NORMING
The group is fully functional and works and the group task. You and your team get to enjoy synergy.
PERFORMING
It triggers a sense of closure this is the final stage of group development.
ADJOURNING
It is the group of development argues that groups often move forward during burst of change after long periods without change.
PUNCTUATED-EQUILIBRIUM MODEL by: Connie Gersick
Group of people who share a common name, mission, set of goals or objectives and expectations. Have different task and skills who work together on a common project service or goal.
TEAMS
PRODUCTIVITY IS INFLUENCED BY
PLANNING IN WORK GROUPS POLICIES AND PROCEDURES TEAMWORK WITHIN WORK GROUPS CLEAR RESPONSIBILITIES
DESIRE TO STAY
TYPES OF TEAMS
FUNCTIONAL TEAM (same department)
CROSS-FUNCTIONAL TEAM (from different department)
SELF-MANAGED TEAM (same or different can work without supervision)
VIRTUAL TEAM (different physical locations and who use technology)
The collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way.
TEAMWORK
THE IMPORTANCE OF TEAMWORK
EFFICIENCY
SELF MONITORING
FASTER INNOVATION
INDIVIDUAL AND GROUP LEARNING CREATES HEALTHY COMPETITION STRONG WORKING RELATIONSHIPS
WHY TEAMWORK MATTERS?
*ELIMINATE TOXIC WORK CULTURE
*REDUCES HIGHER EMPLOYEE TURNOVER
*HELPS EMPLOYEES REMAINS FOCUS ON THE ORGANIZATION GOALS
Interpersonal activities between team members that contribute to task accomplishment itself.
TEAMWORK PROCESSES
3 TEAMWORK PROCESSES
ACTION PROCESSES
TRANSITION PROCESSES INTERPERSONAL PROCESSES
Paying attention to goal related information and making sure those goals are reached.
ACTION PROCESSES
Teamwork activities based on preparation for future activities.
TRANSITION PROCESSES
Manner in which team members manage their relationships throughout the action and transition process.
INTERPERSONAL PROCESSES
CHARACTERISTICS OF EFFECTIVE TEAMWORK
*HAVE CLEAR GOALS AND PLANS
*HAVE STRONG LEADERSHIP
*MEMBERS FULFILL THEIR OWN TASK AND ALSO HELP ONE ANOTHER
ADVANTAGES OF TEAMWORK
*BETTER PROBLEM SOLVING *INCREASE POTENTIAL FOR INNOVATION
*HAPPIER TEAM MEMBERS
*ENHANCED PERSONAL GROWTH
*LESS BURNOUT
*MORE OPPORTUNITIES FOR GROWTH
*BOOSTED PRODUCTIVITY
*SMARTER RISK TAKING
*FEWER MISTAKES
*EXPANDED CREATIVITY
HAZARDS OF TEAMWORK
*INDIVIDUALS SHIRKING THEIR DUTIES
*SKEWED INFLUENCE OVER DECISION
*LACK OF TRUST
*CONFLICTS HAMPER PROGRESS
*LACK OF TEAMING SKILLS
*MISSING TASK SKILLS
*STUCK IN FORMATION
*TOO MANY MEMBERS
*GROUPTHINK
