Handout 6

Question 1

based on the philosophy that continually improving people, processes and products will eventually increase value, productivity, service, market share, longevity, return on investment and business expansion.

Answer 1

Leadership for Quality

Question 2

Successful leaders know their areas of responsibility that will contribute to the organization’s success.

Answer 2

Sense of Purpose.

Question 3

Successful leaders avoid negative self-indulgence and inappropriate displays of emotion such as anger.

Answer 3

Self-discipline

Question 4

Successful leaders are open and upfront with other members of the organization and with themselves.

Answer 4

Honesty

Question 5

Successful leaders are consistent and fair in adhering to the same standards of performance and behavior expected of others.

Answer 5

Credibility

Question 6

Successful leaders know what is important in a given situation. They know when to be flexible and when to be firm in making decisions.

Answer 6

Common Sense

Question 7

Successful leaders maintain energy, endurance, and good health.

Answer 7

Stamina

Question 8

Successful leaders are committed to finish a task despite of difficulty.

Answer 8

Steadfastness

Question 9

a leader’s way of providing direction, implementing plans, and motivating people

Answer 9

leadership style

Question 10

It is also called directive or dictatorial leadership.

Answer 10

Autocratic Leadership

Question 11

It is also called consultative or consensus leadership

Answer 11

Democratic Leadership

Question 12

It is also known as open or non-directive leadership

Answer 12

Participative Leadership

Question 13

It is also called results-based or objective-based leadership.

Answer 13

Goal-Oriented Leadership.

Question 14

It is also known as fluid or contingency leadership.

Answer 14

Situational Leadership.

Question 15

Leaders who take this approach make decisions without consulting the employees. Leaders always provide orders and expect that employees will comply obediently.

Answer 15

Autocratic Leadership

Question 16

Leaders who take this approach involve the employees in decision making. The leader will only make the final decision after receiving the inputs and recommendations of team members.

Answer 16

Democratic Leadership

Question 17

Leaders who take this approach exerts little control in the decision making process. The leader allows the team members to develop strategies and solutions to the problem of the organization.

Answer 17

Participative Leadership.

Question 18

Leaders who take this approach ask team members to focus solely on the goals at hand. The leader only gives attention to strategies that make a definite and measurable contribution in accomplishing organizational goals.

Answer 18

Goal-Oriented Leadership

Question 19

Leaders who take this approach selects the leadership style that seems to be appropriate based on the circumstances that exist at a given time. The leader will consider several factors like his relationship with the employees when deciding on the best leadership style

Answer 19

Situational Leadership.

Question 20

The appropriate leadership style in a total quality setting

Answer 20

participative leadership

Question 21

an inevitable circumstance faced by organizations from time to time.

Answer 21

Change

Question 22

Managers must show concern to the employees on a personal level.

Answer 22

Understand the Employees’ Point of View

Question 23

Managers should promote change by establishing incentives for contributors to that change.

Answer 23

Use Incentives to Promote the Change

Question 24

Managers must increase the intensity of training to ensure that employees have the skills required during and after the transition period.

Answer 24

Train the Employees.

Question 25

Leaders must develop a clear picture of what the organization is going to look like after the change.

Answer 25

Develop a Change Picture.

Question 26

Leaders must deliver the change picture in writing to ensure that everyone in the organization gets the same message.

Answer 26

Communicate the Change Picture to Stakeholders

Question 27

Leaders must conduct face-to-face meetings with the employees in order to identify all potential roadblocks that might impede implementation of the change initiative.

Answer 27

Conduct a Comprehensive Roadblock Analysis.

Question 28

Leaders must design a plan that contains a comprehensive list of all tasks that have to be completed, schedule and deadlines of each task, and a responsible party assigned for each task.

Answer 28

Implement the Change.

Question 29

Leaders must closely monitor the progress of change implementation and quickly take any action necessary to remove barriers or make some adjustments to keep the process moving.

Answer 29

Monitor and Adjust.

Question 30

Leaders must always consider the core values and guiding principles of the organization when considering a recommendation from a follower

Answer 30

Keep the organization’s vision and values uppermost in your mind.

Question 31

Leaders must look for advisors who would honestly tell the truth no matter what the situation is, even when faced with an issue.

Answer 31

Encourage, promote, and reinforce truth telling.

Question 32

Leaders must be the role model of what they profess to believe.

Answer 32

Set the right example.

Question 33

Leaders should do this to their subordinates in order to ensure that all tasks will be fulfilled based on a set timeline.

Answer 33

Delegate duties and responsibilities