gonzo notes chapter 2 Flashcards
• Management in the fire service is the process used to provide an _________ to all the events in the life cycle of an organization.
orderly structure
• Leadership is the personal _____ and _____ to get others to follow a direction that the leader has set out to follow.
skill and ability
• Management is a _____and leadership is a _____.
Process
skill
• Middle managers
o must have _______ knowledge of managerial skills and are responsible for implementing the ____ ____of the organization
specialized
action plan
• Lower-level managers and Supervisors
o Ensure that ____ and ____ are completed
policies and plans
• Rank and File
o Manage the resources and deliver the ______ ___ _____
product and services
One key distinction between fire department management and the private sector management is that the fire department is a _______
Monopoly
o __________ is essentially organizing the resources of an organization so that the work plan makes sense, work is supervised at various levels, and things get done.
Structuring
- Traditional hierarchical relationships for _____ operations
- Non-traditional concepts to purse ______ and _______of department
day-to-day
goals and objectives
• _______ is management process that links the plan and the various function of the organizational structure
Direction
_______is the hierarchical relationship between levels of authority within an organization as well as the relationship between supervisors and subordinates.
• Chain of command
______is the number of people that one supervisor can effectively handle under specific circumstances (between: 3-7).
• Span of control
• _______ is the definition of who works for whom, for a person should only be accountable to one boss in a system.
Unity of command
• ________is the system that divides up tasks according to their similarities
Division of labor
____________is a concept of delegating authority so that decisions will be handled as quickly as possible from the lower levels of the organization while retaining the ability for those at lower levels to ask for help on the “exceptions” from superior officers
• The Exception Principle
Establishing direction involves the process of _____ and ______ people to create policies, practices, procedures, and even priorities
training and supervising
• ________ activities are maintained as day-to-day working relationships of both the inner workings of the agency and the relationship with organizations that interface with the fire department (i.e. water dept. police, dispatch centers, etc…).
Coordination
• ________ is a management task that focuses on determining whether or not the plan is being executed successfully.
Evaluation
• All to ofen evaluation is treated superficially because it does not have a great deal of immediate response. Evaluation is linked to _______.
accountability
• Anytime a program goes unchanged for _____ __ ____ years and organization may be working towards inefficiency
5 to 7 years
• Structure – Refers to the
relationship between people
• Technology – Refers to
tools necessary to complete a task
• Processes – Formal and informal
work practices and procedures used in an organization
• Personnel cost comprise ___ -____ of a career department’s budget
80 – 90%
_______is the first step in determining office layout
Office workflow
o A minimum of _____to______is the required for a single wok area
40’ 2” to 60’ 2”
o Circulation areas such as hallways, corridors and aisles should comprise of no more than ___% of usable space
35
• Ergonomics is the study of the
physical relationship between people and their equipment
• The first step in ergonomic evaluation of a computer work station is to establish optimum _____ of the operator
posture
o The center of the computers screen should be set at a viewing angle of to degrees ____the eye level
15 to 25
Below
o Temperature_______degrees
68 – 78
o Humidity between % and %
30% and 70%
o Noise levels should be kept under dBA or as low as achievable
75
o Conference Table should seat typically ____to____
4 to 6
o Many of the day to day communications that take place within a fire department are in
written form
o Each piece of paper or communication should only be handled ____
once
o _______ is a scientific method for achieving a practical purpose
Technology
_______implies a place where data is available to be transformed into useable information
o Office
o Organization should be organized around processes instead of
tasks
• The term politics refers to people doing things
in order to advance their careers and attain more power or influence.
What is the first step of determining office layout?
survey of workflow
How should one should take growth factor in consideration when evaluating space needs?
Project organizational growth for a period of 5 years
The office helps the organization transform people, information, and money into ________
Services
