gonzo notes chapter 2

Question 1

• Management in the fire service is the process used to provide an _________ to all the events in the life cycle of an organization.

Answer 1

orderly structure

Question 2

• Leadership is the personal _____ and _____ to get others to follow a direction that the leader has set out to follow.

Answer 2

skill and ability

Question 3

• Management is a _____and leadership is a _____.

Answer 3

Process

skill

Question 4

• Middle managers

o must have _______ knowledge of managerial skills and are responsible for implementing the ____ ____of the organization

Answer 4

specialized

action plan

Question 5

• Lower-level managers and Supervisors

o Ensure that ____ and ____ are completed

Answer 5

policies and plans

Question 6

• Rank and File

o Manage the resources and deliver the ______ ___ _____

Answer 6

product and services

Question 7

One key distinction between fire department management and the private sector management is that the fire department is a _______

Answer 7

Monopoly

Question 8

o __________ is essentially organizing the resources of an organization so that the work plan makes sense, work is supervised at various levels, and things get done.

Answer 8

Structuring

Question 9

• Traditional hierarchical relationships for _____ operations
• Non-traditional concepts to purse ______ and _______of department

Answer 9

day-to-day

goals and objectives

Question 10

• _______ is management process that links the plan and the various function of the organizational structure

Answer 10

Direction

Question 11

_______is the hierarchical relationship between levels of authority within an organization as well as the relationship between supervisors and subordinates.

Answer 11

• Chain of command

Question 12

______is the number of people that one supervisor can effectively handle under specific circumstances (between: 3-7).

Answer 12

• Span of control

Question 13

• _______ is the definition of who works for whom, for a person should only be accountable to one boss in a system.

Answer 13

Unity of command

Question 14

• ________is the system that divides up tasks according to their similarities

Answer 14

Division of labor

Question 15

____________is a concept of delegating authority so that decisions will be handled as quickly as possible from the lower levels of the organization while retaining the ability for those at lower levels to ask for help on the “exceptions” from superior officers

Answer 15

• The Exception Principle

Question 16

 Establishing direction involves the process of _____ and ______ people to create policies, practices, procedures, and even priorities

Answer 16

training and supervising

Question 17

• ________ activities are maintained as day-to-day working relationships of both the inner workings of the agency and the relationship with organizations that interface with the fire department (i.e. water dept. police, dispatch centers, etc…).

Answer 17

Coordination

Question 18

• ________ is a management task that focuses on determining whether or not the plan is being executed successfully.

Answer 18

Evaluation

Question 19

• All to ofen evaluation is treated superficially because it does not have a great deal of immediate response. Evaluation is linked to _______.

Answer 19

accountability

Question 20

• Anytime a program goes unchanged for _____ __ ____ years and organization may be working towards inefficiency

Answer 20

5 to 7 years

Question 21

• Structure – Refers to the

Answer 21

relationship between people

Question 22

• Technology – Refers to

Answer 22

tools necessary to complete a task

Question 23

• Processes – Formal and informal

Answer 23

work practices and procedures used in an organization

Question 24

• Personnel cost comprise ___ -____ of a career department’s budget

Answer 24

80 – 90%

Question 25

_______is the first step in determining office layout

Answer 25

Office workflow

Question 26

o A minimum of _____to______is the required for a single wok area

Answer 26

40’ 2” to 60’ 2”

Question 27

o Circulation areas such as hallways, corridors and aisles should comprise of no more than ___% of usable space

Answer 27

35

Question 28

• Ergonomics is the study of the

Answer 28

physical relationship between people and their equipment

Question 29

• The first step in ergonomic evaluation of a computer work station is to establish optimum _____ of the operator

Answer 29

posture

Question 30

o The center of the computers screen should be set at a viewing angle of to degrees ____the eye level

Answer 30

15 to 25

Below

Question 31

o Temperature_______degrees

Answer 31

68 – 78

Question 32

o Humidity between % and %

Answer 32

30% and 70%

Question 33

o Noise levels should be kept under dBA or as low as achievable

Answer 33

75

Question 34

o Conference Table should seat typically ____to____

Answer 34

4 to 6

Question 35

o Many of the day to day communications that take place within a fire department are in

Answer 35

written form

Question 36

o Each piece of paper or communication should only be handled ____

Answer 36

once

Question 37

o _______ is a scientific method for achieving a practical purpose

Answer 37

Technology

Question 38

_______implies a place where data is available to be transformed into useable information

Answer 38

o Office

Question 39

o Organization should be organized around processes instead of

Answer 39

tasks

Question 40

• The term politics refers to people doing things

Answer 40

in order to advance their careers and attain more power or influence.

Question 41

What is the first step of determining office layout?

Answer 41

survey of workflow

Question 42

How should one should take growth factor in consideration when evaluating space needs?

Answer 42

Project organizational growth for a period of 5 years

Question 43

The office helps the organization transform people, information, and money into ________

Answer 43

Services