gonzo notes

Question 1

In 600 BC, Lao Tsu wrote ten concepts of leading people. In his first concept, Lao professes that one __________.

Answer 1

leads primarily by example.

Question 2

• Two key elements of any positive, constructive relationship are the levels of ____and____ that exists between the people involved in the relationship.

Answer 2

trust and respect

Question 3

• People tend to be inspired to accept the requests and demands of a leader when they feel there is a sense of mutual ________between them and the leader

Answer 3

Respect

Question 4

_________ is a key to a person’s ability to lead others

Answer 4

Personal leadership

Question 5

Ethics are measured based on a person’s ______ and _______as they carry out their personal and organizational responsibilities and commitments.

Answer 5

words and behavior

Question 6

• The primary reason fire department leaders exist is to; guide the delivery of service to _______ customers and to support those _____to deliver that service

Answer 6

External

Question 7

• One of the primary goals of the leader is to _____ and ______ each member so that they perform with minimal supervision or interference

Answer 7

motivate and inspire

Question 8

• Human Resources: To ensure that employees function on the inside of the circle, it is important that leaders have the skills necessary to ______, ____, and ____ people as needed on a _____ basis. This is most effective when it comes from a member’s _____________.

Answer 8

coach, counsel, and nudge
daily
first level supervisor

Question 9

Four (4) Organizational Anchors:
• Clearly defined________and __________ expectations
• Shared organizational ________ and _________ (old test question)
• Well-managed ________
• Appropriate levels of training, policies, SOG’s and operational plans

Answer 9

defined mission statement and customer expectations
values and understanding
finances

Question 10

The fact is; most people perform more effectively when the resources are formed into an _______model that is intended to guide and support the mission, thus focusing the leadership, management, and resources on the customers.

Answer 10

operational

Question 11

o The stool represents the most valuable resource in the organization—the ______

Answer 11

people

Question 12

o The quality of the material from which the stool is made is reflected in the people’s ______, ______, ________, and ________

Answer 12

commitment, ethics, compassion and diversity

Question 13

o The _______ _____determines the basic strength of the stool.

Answer 13

people’s ability

Question 14

o The three legs of the stool represent the primary line (external) service delivery programs of a fire department: ________, _______, and ________________

Answer 14

 Fire prevention- (building codes, standards and investigations)
 Public education – (the fire department is a partner and key provider)
 Emergency response/Homeland security – (fast and skillful service)

Question 15

o The braces between the legs represent the _____________elements of the system

Answer 15

staff support (internal)

Question 16

• Bad financial times are almost never one-year events. They usually are ___ __ ____ _____ in duration

Answer 16

3 to 5 years

Question 17

• There is not a more important measurement of effective leadership in the workplace than _______ _______

Answer 17

employee relations

Question 18

______, ______, and ______are key to a fire service leader’s success

Answer 18

Capability, flexibility, and adaptability

Question 19

A person’s leadership approach is directly related to their ______beliefs about people in general and what motivates people toward individual and organizational goals.

Answer 19

philosophical

Question 20

A key element of a person’s success that requires one to lead or follow is ______

Answer 20

Versatility

Question 21

What includes a clear understanding of the organization’s

vision, mission, and values? ____ ______

Answer 21

System Support