giving and receiving feedback Flashcards
what is the situation-behaviour-impact feedback model?
-describing the situation
-describe the observable behaviour that you want to address
-describe how the behaviour affected you or others
what is the BOFF model
-behaviour - eg what you actually observed?
-outcome - what happened as a result?
-feeling- what were your feelings/ concern about situation?
-future- what would you like them to do more of, less of or start doing in the future?
what are the conditions necessary for students to benefit for feedback?
-possess a concept of the goals or standard to aim for
-compare the current level performance with the goal or standard
-engage in appropriate action which leads to closure of the gap
what are a few examples of tips for giving feedback effectively in the clinical environment?
-establish a respectful learning environment
-communicate goals and objectives for feedback
-make feedback timely and a regular occurrence
-base feedback on direct observation
-begin the session with the learners self assessment
what are examples of tips for receiving feedback?
-self assessment eg SWOT analysis, reflective practice
-we all benefit from feedback
-connect well with your instructors
-ask for feedback
-be confident and take positive feedback wisely
-control your emotions
-take an action plan
-be specific and ask about general feedback
describe growth mindset
the belief that abilities and intelligence can be developed through effort and learning
-see challenges as opportunities
-learn from criticism
-understand that improvement requires hard work
describe a fixed mindset
the belief that abilities and intelligence are fixed and unchangeable
-they avoid challenges to avoid the risk of failure
-they see effort as a sign of inadequacy eg if they have to work hard at something it means they lack natural talent
-they take criticism personally - defensive when given feedback
what are examples of barriers to giving or receiving effective feedback?
-recipient being resistant or defensive when receiving criticism
-inconsistent from multiple sources
-lack of respect
-feedback not providing guidance on how to rectify a behaviour
how to make the most of feedback on clinical placement - pre , during and post
-PRE- SWOT analysis based on previous placements, students awareness of their own learning style
-DURING- informal and formal CAF objectives, power point presentations, SWOT analysis, reflective practice
-POST- reflective practice
what can you do to facilitate receiving feedback on clinical placement?
-know the assessment criteria - eg CAF
-plan time to discuss learning needs and objectives within the first week of placement
-do a SWOT analysis
-seek assistance during placement with reflection
-set objectives as a generic rule that they need to be SMART
-be mindful of experience levels eg CP2-CP7 student vs tutor clinical experience
-if feedback is unclear, clarify and seek suggestions to modify the behaviour / learning you received feedback on
