communication skills

Question 1

what is communication skills?

Answer 1

-two way process of reaching mutual understanding, in which people exchange information etc

Question 2

why is communication so important in physiotherapy?

Answer 2

-educating and empowering patients and caregivers
-educating colleagues
-

Question 3

what are examples of non verbal communication?

Answer 3

-facial expression
-movement
-tone of voice
-appearance
-eye contact
-gestures
-posture

Question 4

what’s an example of a closed off posture / body language when going into see a patient?

Answer 4

-arms crossed
-tower over them
-getting too close (that can be invasive)

Question 5

what are examples of barriers to effective communication?

Answer 5

-gender differences
-medication effects
- dysphonia (disorder of the voice)
-illness
-race/culture
-mental state
-speech ability/ language

Question 6

what are examples of good communication techniques that can be used for consultations in healthcare?

Answer 6

-active listening
-motivational interviewing
-Calgary Cambridge model of communication

Question 7

describe the Calgary cambridge model of communication

Answer 7

-initiating the session
-gathering information
-physical examination
-explanation and planning
-closing the session

Question 8

list tips for effective communication with patients

Answer 8

-introduce yourself & role
-keep language simple
-open ended questions
-be empathetic
-be respectful
-actively listen
-check for understanding
-allow them time to respond or ask questions

Question 9

what is active listening?

Answer 9

-a communication technique in which the listener fully concentrates, understands, responds and remembers what is being said

Question 10

what is motivational interviewing?

Answer 10

it is an interviewing method that involves enhancing a patients motivation to change by means of 4 guiding principles