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NoRTH Italia > General Information > Flashcards

General Information Flashcards

1
Q

Where do you keep your personal belongings?

A

In the designated lockers.

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2
Q

Where is our corporate office located?

A

Phoenix, Arizona

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3
Q

Who owns North?

A

Sam Fox

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4
Q

What is our mission statement?

A

“Great Hospitality Every Time.”

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5
Q

What are our values?

A

Passion, integrity, commitment, dedication, service, respect, and accountability.

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6
Q

What is your required dress code?

A

BIC® Soft Feel® Medium Ball Point retractable pens, lighter, wine key, note pad, $20 bank, dark-wash jeans, apron, clean and pressed shirt (men) clean and pressed blouse (women), belt, hair neat and out of the way, clean nails and brown or black boots.

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7
Q

FOX is a __________-Free workplace.

A

Harassment

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8
Q

Who is your link to the kitchen?

A

The Expo (Expeditor) / QA (Quality Assurance)

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9
Q

May you place a verbal order to a cook? Why or why not?

A

No, because not only do verbal orders throw off the expo, they are also easily forgotten by the kitchen.

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10
Q

When placing a dish in front of a guest, in which position should the protein face?

A

The main focus of the dish (protein) should be placed in front of the guest at the 6 o’clock position.

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11
Q

How is food delivered to the guest?

A

The food will be delivered according to seat positions. You should serve dishes open-handed to the Guest.

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12
Q

What should you ask the table before leaving?

A

Before departing from the table, ask the guest if you can bring them anything else. If a guest requests something, get what is needed, even if it’s not your table.

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13
Q

What does “Marking” mean?

A

To preset or set the table with correct silverware and plate-ware for the course about to arrive.

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14
Q

When should N/A beverages be refilled?

A

When the glass is less than 75% full.

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15
Q

How is hot tea served?

A

Hot water in a mug with a tea bag placed on a lined rectangle plate. Offer lemon, cream, sugar and honey. If any additions are requested, provide a spoon.

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16
Q

When a guest orders water, what should we ask?

A

Filtered (tap), sparkling (San Pellegrino) or still (Fiji).

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17
Q

How is tap water served?

A

Without a straw.

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18
Q

How is iced tea served?

A

With a straw and full glass of ice; always ask the guest if they would care for lemon.

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19
Q

What should be said when you answer the phone?

A

Thank you for calling NoRTH ____ (location) , this is ____(your name), how may I assist you?

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20
Q

What information needs to be received from the guest in order to make a reservation?

A

First and last name, phone number, size of the party, time of reservation, inside or outside, and whether or not it’s a special occasion.

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21
Q

Describe the order you place plates in your hands when running food.

A

If right-handed, pick up seat position one with your right hand. Then, with your left hand, pick up seat position two and place it on your right wrist. Finally, pick up seat position three with your left hand.

If left-handed, pick up seat position one with your left hand. Then, with your right hand, pick up seat position two and place it on your left wrist. Finally, pick up seat position three with your right hand.

All that matters is that you pick up and place down all dishes in order (for instance 3-2-1 or 1-2-3, not 1-3-2) and do not backhand.

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22
Q

How long after a guest is seated should they be greeted?

A

2 minutes

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23
Q

N/A beverages should be served within how many minutes?

A

3 minutes

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24
Q

Bar drinks should be served within how many minutes?

A

5 minutes

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25
Q

Orders should be rung in within how many minutes after taking the order?

A

3 minutes

26
Q

On average, how long will lunch entrees take to be delivered?

A

12 minutes

27
Q

On average, how long will dinner entrees take to be delivered?

A

15 minutes

28
Q

On average, how long will appetizers take to be delivered?

A

8 minutes

29
Q

On average, how long will desserts take to be delivered?

A

4 to 8 minutes

30
Q

When should you check back with a guest after they have received their food?

A

2 bites; 2 minutes may be too long.

31
Q

What item(s) should you describe to each guest?

A

Any daily features; if they have not dined at NoRTH before, explain the concept and guide them through their experience.

32
Q

After taking the order, you should ______ the order.

A

Repeat

33
Q

What does being “check ready” mean?

A

Having the check ready as soon as you feel the guest may ask for it (usually after the mains have arrived at the table).

34
Q

What does the “guest right-of-way” mean?

A

If a guest is approaching, stop walking and step to either side to let them pass. Smile and acknowledge them.

35
Q

How many glasses of wine to a bottle?

A

Four

36
Q

How many Terzos of wine to a bottle?

A

Three

37
Q

If a guest is used to drinking bold, Californian cabernets and would like to experience a similar Italian wine, what would you recommend?

A

Our Super Tuscan (Le Volte).

38
Q

Describe the Fox Block Program. Explain why this is an important aspect of our Culture of Hospitality and our commitment to integrity and innovation in the industry.

A

The Fox Block Program is Fox Restaurant Concepts’ famed Fox Block private wine series, created by Regan Jasper in 2001. It’s an important part of our Culture of Hospitality because it allows us to provide something that is not only unique to FRC, but that is created specifically for the guest. There’s a lot of hard work that goes into creating a wine that is not only one-of-a-kind, but also keeps you coming back for more. By doing so (not to mention the idea of a private wine series, in general), you create something honest and innovative, which remains true to the guest.

39
Q

In your own words, describe what the Culture of Hospitality means to you?

A

Every shift is an opportunity to create an unforgettable guest experience by following our core values.

40
Q

In your own words, describe what the Culture of Hospitality means to FRC?

A

It is valued above all other things. It is our focus and passion. It’s achieved through the quality of service, perfect presentation of food and beverage, and perfect experiences leading to great memories and loyal guests.

41
Q

What is the difference between “old world” and “new world” wines?

A

“Old world” refers to wines from countries such as France, Italy and Spain. These wines are subtle in flavor and have reserved profiles.

“New world” refers to wines from countries such as North and South America, South Africa and New Zealand. These wines are bold and expressive.

42
Q

What does IGT stand for and what does it mean?

A

Indicazione Geografica Tipica; regional graphical indication.

43
Q

What does DOC stand for and what does it mean?

A

Denominazione di Origine Controllata; controlled designation of origin.

44
Q

What does DOCG stand for and what does it mean?

A

Denominazione di Origine Controllata e Garantita; controlled designation of origin guaranteed.

45
Q

What is our cell phone policy?

A

No cell phones are allowed on you during your shift.

46
Q

How do you enter and exit the restaurant?

A

Through the back.

47
Q

Name other cities where there is a NoRTH.

A

Phoenix, Scottsdale, Tucson, Denver, Leawood, Irvine, El Segundo, Austin and Houston.

48
Q

Name three other Fox concepts.

A

True Food Kitchen, Blanco Tacos + Tequila, Zinburger Wine and Burger Bar, Culinary Dropout, The Arrogant Butcher, Wildflower American Cuisine, Olive & Ivy Restaurant + Marketplace, The Greene House, Little Cleo’s Seafood Legend, Juby True, The Rocket, The Henry and Flower Child.

49
Q

What cities in Texas have Fox restaurants?

A

Austin, Dallas and Houston.

50
Q

What is our website address?

A

www.northitaliarestaurant.com

51
Q

Where do you get your schedule?

A

HotSchedules

52
Q

When does lunch service begin and end?

A

11 AM - 4PM every day.

53
Q

When does dinner service begin and end?

A

Monday-Thursday: 4 PM - 10 PM; Friday and Saturday: 4 PM - 11 PM; Sunday: 4 PM - 9 PM.

54
Q

What sodas do we offer?

A

Pepsi, Diet Pepsi, Dr. Pepper, Sierra Mist, Orange Soda and Root Beer.

55
Q

What is backhanding?

A

Presenting items to guests with the back of your hand facing them.

56
Q

What company provides our coffee and tea and where does it come from?

A

Passport Coffee & Tea; Scottsdale, Arizona.

57
Q

How is coffee served?

A

In a mug with cream, sugar and a spoon. Placed on a lined bread and butter plate.

58
Q

How is bottled water served?

A

In a wine glass with lemon, lime and ice. The water should be poured table side, and the fruit should never be placed directly onto the rim of the wine glass.

59
Q

What other hot beverages do we offer besides hot tea and coffee?

A

Café beverages (cappuccino, espresso, etc.) and hot chocolate.

60
Q

When does brunch service begin and end?

A

Saturday- Sunday: 10 AM- 4 PM

NoRTH Italia (19 decks)

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