Final Exam - Domain Five Flashcards
Greet client with what?
Hello, handshake, and smile
Good what is important to good communication?
Body Language
What should be explained to a client?
Important policies, procedures, and expectations
Be sensitive to a client’s what?
Feelings–connect emotionally
Use positive what?
Communication, encouragement, support, and reinforcement
What someone is thinking or feeling is reflected in what?
Body Language and Facial Expressions
Humans are programmed to notice small changes in what?
Physical appearance, posture, gestures, and body position in other people
Having an attitude and genuine interest in seeking a client’s perspective
Active Listening
Can be answered in one word; yes or no
Closed-Ended (directive) Questions
Allow clients to give more information
Open-Ended (nondirective) Questions
Repeating back to a client the meaning of what was just heard
Reflecting
Series of reflections to show depth of listening
Summarizing
What does SMART goals stand for?
Specific, Measureable, Attainable, Realistic, and Timely
Which part of a SMART goal is clearly defined so anyone can understand the intended outcome?
Specific
Which part of a SMART goal ensures that it is quantifiable for the client to manage?
Measurable
Which part of a SMART goal ensures that it is challenging, but not extreme?
Attainable
Which part of a SMART goal ensures the goal is something the client is both willing and able to work toward?
Realistic
Which part of a SMART goal ensures that a specific date of completion is realistic but not too far in the future?
Timely (time-oriented)
Understand what improvement clients hope to achieve, clarify vague client statements (e.g. ‘I want to feel better’ or I want to get fit’), have clients verbalize goals for clarification, recognize what is unrealistic for a client, only set goals that are SMART, understand all clients will progress at different speeds and determine when and how each client’s goals will be revisited and reevaluated are all parts of what?
Goal Expectation Management
What are the types of behavior modification techniques?
Self-confidence, motivational interviewing, autonomy-supportive coaching, prompting, contracting, cognitive-behavioral approaches and intrinsic approaches
Building a clients’ what leads to increased exercise adherence
Self-confidence
Collaborative, person-centered form of coaching to elicit and strengthen motivation for change
Autonomy-supportive coaching
Using cues to intiate behavior
Prompting
Written statements outlining behaviors and consequences for fufillment
Contracting
