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COMS > Final- COMS 330 > Flashcards

Final- COMS 330 Flashcards

1
Q

What is decision making?

A

Making a judgement, choosing an option and making up your mind about something.

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2
Q

What is problem solving?

A

A more complex process in which groups analyze a problem and develop a plan of actions for solving the problem or reducing its harmful effects.

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3
Q

What is a majority vote?

A

Requires that more than half the members vote in favor of a proposal.

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4
Q

What is voting?

A

The easiest and most obvious way to make a group decision.

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5
Q

What is a two-thirds vote?

A

At least twice as many group members must vote for a propositional as vote against it.

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6
Q

What is a consensus vote?

A

A decision that all members have a part in shaping and that all find at least minimally acceptable as a means of accomplishing some mutual goal.

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7
Q

What is authority rule?

A

When a single person or executive group within or outside the group make the final decision.

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8
Q

What is a question of fact?

A

Whether something is true or false, did or didn’t happen, or caused this or that. YES or NO

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9
Q

What is a question of conjecture?

A

Whether something will or will not happen.

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10
Q

What is a question of value?

A

Whether something is worth-while: good/bad right/wrong moral/immoral best/average/worst

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11
Q

What is a question of policy?

A

Whether a specific course of action should be implemented to address a problem. What should we do about a particular problem?

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12
Q

Who is the rational decision maker?

A

Carefully weigh out all info and options before making a decision.

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13
Q

Who is the intuitive decision maker?

A

Make decisions based on instincts and feelings.

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14
Q

Who is the dependant decision maker?

A

Seek the advice and opinions of others before making a decision.

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15
Q

Who is the avoidant decision maker?

A

Feels uncomfortable making decisions.

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16
Q

Who is the spontaneous decision maker?

A

Impulsive and make quick decisions on the spur of the moment.

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17
Q

Two forms of problem-solving procedures?

A
  • Standard agenda

- Single question format

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18
Q

What are the seven steps of a standard agenda’s reflective thinking process?

A
  • Task clarification
  • Problem identification
  • Fact finding
  • Solution Criteria
  • Solution suggestions
  • Solution evaluation and selection
  • Solution implementation
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19
Q

What is task clarification?

A

a group makes sure that everyone understanding the task or assignment

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20
Q

What is problem identification?

A

The group should word the problem as an agreed upon question.

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21
Q

What is fact finding?

A

Group members have several obligations reflected in the questions of fact and value.

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22
Q

What should solution criteria reflect?

A

a realistic understanding of solution limitations.

23
Q

What is solution suggestions?

A

Group concentrates on suggesting as many solutions as possible.

24
Q

What is solution evaluation and selection?

A

Groups discuss the pros and cons of each suggestion in light of their agreed-upon solution criteria.

25
Q

What is solution implementation?

A

How will the solution be implemented?

26
Q

What are the 5 steps of single question format?

A
  • Identify the problem
  • Create a collaborative setting
  • Analyze the issues
  • Identify possible solutions
  • Answer the single question
27
Q

What is the single question format?

A

a seemingly simple problem-solving procedure that approximates the way successful problem solvers and decision makers naturally think

28
Q

What is Identifying the problem in the single question format?

A

A single question which the group needs to know in order to accomplish its agrees-upon goal.

29
Q

What is creating a collaborative setting in the single question format?

A

Group members agree on a set of norms by generating a list of “we will” statements designed to foster open discussion and participation.

30
Q

What is analyzing the issue in the single question format?

A

Requires group to identify and analyze:

  • Issues should we address in order to answer single question?
  • Most reasonable response to each issue?
31
Q

What is identifying the possible solutions in the single question format?

A

Group to suggest two or three reasonable solutions to the overall single question and to discuss the ads and disads of each solution.

32
Q

What is answering the single question in the single question format?

A

The group selects the best solution to the problem based on a clear, shared understanding of all the relevant issues.

33
Q

What is creativity?

A
  • nonjudgmental process of seeking, separating, and connecting unrelated ideas and elements
  • combining these elements into new ideas
34
Q

Four stages of creative problem solving process?

A
  • Investigations
  • Imagination
  • Incubation
  • Insight
35
Q

What is investigation in the creative problem solving process?

A

Group members gather info and attempt to understand the nature and cause of problems

36
Q

What is imagination in the creative problem solving process?

A

Group members engage in free thinking by removing procedural and mental roadblocks.

37
Q

What is incubation in the creative problem solving process?

A

Group allows a period of time in which imaginative ideas can percolate and recombine in a new way.

38
Q

What is insight in the creative problem solving process?

A

The “AHA” moment that occurs and new approaches or solutions emerge. Build on or improve ideas.

39
Q

What is brainstorming?

A

A technique for generating as many ideas as possible in a short period of time.

40
Q

Two key principles of brainstorming?

A
  • Deterring judgment improves the quality of input

- The quantity of ideas and output breeds qualtity

41
Q

What is the nominal group technique? (NGT)

A

a way of maximizing participation in problem-solving and program-planning groups while minimizing some of the interpersonal problems associated with group interactions.

42
Q

What is decreasing options technique? (DOT)

A

a decision-making tool that helps groups reduce and refine a large number of suggestions into a manageable number of ideas.

43
Q

What are the four steps of the DOT method?

A
  • Generate ideas
  • Post ideas
  • Sort ideas
  • Prioritize ideas
44
Q

What is confirmation bias?

A

We often resist or dismiss info that doesn’t mesh with our preconceived beliefs, and that it as valid and persuasive.

45
Q

What is a meeting?

A

a scheduled gathering of group members for a structured discussion guided by a designated chairperson.

46
Q

Who is a chair or a chair-person?

A

an appointed or elected member who conducts the meeting.

47
Q

What are the three elements of a meeting?

A
  • They are scheduled
  • Formal and highly structured/ informal and loosely structured
  • has a designated chairperson
48
Q

What are the four types of meetings?

A
  • information-giving meeting
  • information-getting meeting
  • instructional meeting
  • Problem-solving meeting
49
Q

What is an information-giving meeting?

A

-Provides the chairperson or a member the opportunity to present important information to everyone else.

50
Q

What is an information getting meeting?

A

-Provides an opportunity for members to provide reports or briefings to the chairperson and other members.

51
Q

What is an instructional meeting?

A

-Provides members with training in a specific skill or knowledge area.

52
Q

What is a problem-solving meeting?

A

Provides an opportunity for all members to participate in solving a problem and/or making a decision.

53
Q

What is an agenda?

A

an outline of the items for discussion at a meeting.

54
Q

What are types of disruptive behavior?

A
  • Nonparticipants
  • Texters
  • Loudmouths
  • Interrupters
  • Whisperers
  • Latecomers and Early leavers

COMS (11 decks)

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