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COMS > COM 360- FINAL > Flashcards

COM 360- FINAL Flashcards

1
Q

What are the 9 major ethical positions?

A
  • Ethics of ends
  • Ethics of means
  • Ethics of the state
  • Ethics of the situation
  • Ethics of legality
  • Ethics of what you can get away with
  • Ethics of hedonism
  • Ethics of utilitarianism
  • Ethics of moderation
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2
Q

What is the ethic of ends?

A

The Result justifies the process.

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3
Q

What is the ethic of means?

A

The process is more important than the results we get.

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4
Q

What is the ethic of the state?

A

Whatever is good/valued according to the state is ethical

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5
Q

What is the ethic of situation?

A

Whatever the situation calls for is ethical, it changes from situation to situation.

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6
Q

What is the ethic of legality?

A

Whatever is legal is ethical

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7
Q

What is the ethic of what you can get away with?

A

If you can get away with it, its ethical.

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8
Q

What is the ethic of hedonism?

A

Pleasure is the ultimate goal, sought above all else.

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9
Q

What is the ethic of utilitarianism?

A

What the greatest good for the greatest number is ethical

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10
Q

What is the ethic of moderation?

A

Find the “golden mean” (A middle ground, a compromise)

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11
Q

What are the 6 characteristics to look at when examining a leader?

A
  • The actions of a leader
  • The goals of a leader
  • The character of a leader
  • The honesty of a leader
  • The power of a leader
  • The values of a leader
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12
Q

What are the 6 pillars of character?

A
  • Trustworthiness
  • Respect
  • Responsibility
  • Fairness
  • Caring
  • Citizenship
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13
Q

What is trustworthiness?

A

Honesty, integrity, reliability, and loyalty. Do what you say you will do; do the right thing.

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14
Q

What is respect?

A

Treat everyone with respect.

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15
Q

What is responsibility?

A

Be accountable, pursue excellence, and exercise self-restraint.

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16
Q

What is fairness?

A

Adhere to a balances standard of justice.

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17
Q

What is caring?

A

Be kind, compassionate, forgive others, help people in need.

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18
Q

What is citizenship?

A

Virtues and duties that prescribe how we ought to behave as a part of the community.

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19
Q

What are goals?

A

Leaders should pursue just and worthy goals. Leaders can use goals to influence others-this often says a lot about the leader.

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20
Q

What are actions?

A

The way the leader goes about accomplishing goals. Ethical leadership involves using moral means to achieve appropriate goals. Show respect. Serve others. Show justice.

21
Q

What is power?

A

The ability to influence or affect others.

22
Q

What are the types of power?

A
  • Referent power
  • Expert power
  • Reward power
  • Coercive power
  • Legitimate power
23
Q

What is referent power?

A

Based on charisma, likeability, and desire to be associated with a group

24
Q

What is expert power?

A

Based on knowledge

25
Q

What is reward power?

A

Based on ability to reward or positive valence

26
Q

What is coercive power?

A

Power to punish or negative valence

27
Q

What is legitimate power?

A

Internalized values that indicate right to influence.

28
Q

Why are leaders particularly susceptible to moral failure?

A

Because of their commitment to the importance of the end result, and to how things appear on the outside.

29
Q

3 ways that leaders fail to communicate and provide their three consequences?

A

1) Message is impersonal-Followers do not jump on board
2) Message is complex- followers do not understand
3) Message is not repeated- Followers do not retain info

30
Q

What can circumstantial failure lead to?

A
  • Unhealthy business
  • Increase in unemployment
  • Money loss
31
Q

How to Biblically respond to moral failure?

A
  • Confess sin

- Seek accountability

32
Q

What are the two primary impetuses for organizational change?

A

The two primary impetuses for organizational change are the external environment and internal and environment.

33
Q

What is an external environment? (4)

A

(1) . Changing Culture
(2) . New Technology
(3) . Competition
(4) . Decreasing Performance

34
Q

What is an internal environment?

A

(1) . Complacent or under-challenged workers.

(2) . New vision or strategy of the leader

35
Q

What are the 8 steps of change?

A
  1. Determine your change strategy.
  2. Assess readiness.
  3. Analyze the stakeholders.
  4. Minimize resistance.
  5. Secure a quick win.
  6. Engage the key players in planning.
  7. Scale and sustain the change strategy.
  8. Build in ongoing monitoring and course corrections.
36
Q

What is Determining your change strategy?

A

The vision should already be set in stone. Only the strategy should be changing.

37
Q

What is assessing readiness?

A

Burning platform (as explained by the HBR): the leader needs to get the employees to understand that the platform they are standing on is burning/failing and they need to get to another platform to succeed. In order to succeed, change needs to occur.

38
Q

What is analyzing the stakeholders?

A

Each stakeholder is going to have a different opinion on the change. The leader needs to have a plan in place to help the change go smoother for them.

39
Q

What is minimizing resistance?

A

Resistance is unavoidable in most cases, but the leader has to figure out how much resistance he/she is willing to take. Once that level has been reached, the leader needs to push back and take a stand that the change will occur, if appropriate.

40
Q

What is securing a quick win?

A

The company starts to see that the changes are effective and the vision is worth moving towards.

-Example: tortoise and the hare

41
Q

What is engaging the key players in planning?

A

The employees will listen and optimistically will grasp onto the changes if they hear them from a well-respected peer outside of organized meeting times. The peer should be communicating the same changes as expressed by the leader in a more relaxed setting.

42
Q

What is scaling and sustaining the change strategy?

A

The changes need to be not only widespread, but also deeply rooted in the organization.

-Along with scale, the changes need to be long-term in order for the organization to not change back to how it previously was.

43
Q

What is building in ongoing monitoring and course corrections?

A

Change does not usually happen correctly at first, so the change might need to be altered in order for the organization to stay effective.

44
Q

What are the three ways to sustain change?

A
  1. Motivate Employees
  2. Cater to consumers
  3. Establish branding strategies
45
Q

What does it mean to motivate employees?

A

Provide education for the employees by articulating the change in different ways such as work memos and group meetings.

46
Q

What does it mean to cater to consumers?

A

Stay relevant and cater to the needs of the public by observing reactions of the change, and tweaking it as needed.

47
Q

What does it mean to establish branding strategies?

A

Launch a marketing campaign that is effectively “selling” the change to the public. Stay true to what is being promised and consistently line up vision and action.

48
Q

What are the four essential elements of a Christian Leader?

A
  1. New life, first and foremost an inner transformation by God
  2. Optimistic attitude, a positive attitude because God is in control, faith in people
  3. Holy discontent, a restlessness, ever striving after change knowing that God’s work is not done, the harvest is ripe, seeking after His kingdom
  4. Proper goal: to glorify God through humble service, trusting Him with the results

COMS (11 decks)

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