Family Centred Care

Question 1

what is family

Answer 1

• blood relation or not

- who we identify as those who help us meet our needs to get through life and have a mutual understanding with

Question 2

provider centred care

Answer 2

• focusing on needs and goals of provider
• worried about what we need to do and get done
• “doing to”

Question 3

patient/family centred care

Answer 3

• focusing on needs and goals of person/family
• worried about what person needs and wants
• “doing for” or “doing with”
• not making plans independently for client care
• bringing in perspectives of patients and families into planning

Question 4

core concepts of person and family centred care

Answer 4

• dignity and respect
• information sharing
• participation
• collaboration

Question 5

dignity and respect

Answer 5

• practitioners listen to and honour patient and family perspectives and choices
• patient/family knowledge, values, beliefs, and cultural backgrounds are incorporated into planning and delivery of care

Question 6

information sharing

Answer 6

• communicate and share complete and unbiased info with patients in an affirming and useful way
• patient/family receive timely, complete, and accurate info in order to effectively participate in care and decision making
• bed side reporting, client and family participating in rounds, explaining in clear and understandable manner

Question 7

participation

Answer 7

• encouraged and supported in participating in care and decision making t the level they choose

Question 8

collaboration

Answer 8

• patients, families, HCP and health leaders collaborate in policy and program development

Question 9

levels of patient engagement

Answer 9

• inform
• consult
• involve
• collaborate
• empower

Question 10

tips for providers

Answer 10

• Present: listening, identifying yourself
• Ask: how they wish to participate, about their goals
• Reassure: that their opinions are important and they can trust you
• Trust: client can trust you are working towards same goal
• Nurture; taking care of them and nurturing relationship
• Encourage: to be partners in care and decision making, okay not to be involved in decision making
• Review: what is going on
• Support: decision they make

Question 11

tips for families

Answer 11

• Talk: about your role
• Observe: for changes
• Gather: helpful info
• Ensure: you are present
• Tell: staff
• Help: with decision making
• Enlist: help
• Ready yourself: for situation and transitions