Expectations of people working for large-scale organisations Flashcards
Employee expectations
Employees working in large-scale organisations have expectations. Employee expectations are what employees expect their employer to do or provide during their employment.
3 examples of what employees expect from organisations
Honest and fair treatment
A clean and safe working environment
Opportunities for training, development and promotion.
3 examples of what organisations expect from their employees
Be committed to their job
Be punctual
Follow reasonable requests
Employee of choice
An organisation that meets all of their employees’ expectations is referred to as an employer of choice. This means that the organisation attracts, motivates and holds on to highly talented workers. These employees choose to work for the organisation rather than another, because of the conditions, rewards and opportunities it offers. It is important for an organisation to have a reputation as a good place to work. It is equally important for the organisation to be aware of their employees’ expectations and continue to meet those expectations in order to maintain their reputation.
Advantages to the organisation and employees of businesses becoming an employer of choice
In aligning workplace practices with employees’ needs, an employer of choice will provide excellent and exible conditions of employment, open communication and a safe environment, as well as offer job security, value diversity and promote work–life balance. The bene ts to the organisation of being an employer of choice obviously include its reputation in the community, lower staff turnover and the subsequent reduc- tion in costs associated with hiring and training new staff members. Employees will be highly engaged because they want to work for the organisation; as their expectations are met, they are likely to be even more motivated and productivity will increase.
Industrial democracy or empowerment
Employees are also demanding the right to be more involved in the decision- making process; they want to make decisions for themselves. This process of industrial democracy or empowerment breaks down the traditional ‘boss–worker’ relationship, placing new demands on human resource managers and resulting in the formation of autonomous work teams. It acknowledges that employees can take responsibility for their own actions and can initiate tasks without being ordered to.
Workplace diversity
Employees increasingly expect that they will work in a diverse workplace. Australia’s population is becoming more diverse, and this is re ected in the range of staff working in large organisations. Workplace diversity refers to the differences between employees in an organisation. Diversity encompasses race, gender, ethnic group, age, disability, sexual orientation, the terms of employment, personality, education and many other characteristics.
Benefits of workplace diversity
Successful organisations understand the need to manage diversity in the workplace and realise that embracing it can deliver many bene ts. Employees in a diverse workplace have a wide range of skills, talents, ideas and experience that allows the organisation to develop better products and improve customer service, because there is a better understanding of the demo- graphics of the marketplace. It employs Indigenous Australians, women, people of multicultural backgrounds, people with ter- tiary or other specialist quali cations, young and older people, and people of different sexual orientations. It is hoped that employees with these diverse backgrounds will be able to better meet the needs of the public they serve.
What successful management of workplace diversity leads to
Given we now operate in a global market, promoting work- place diversity has never been more important because an organ- isation can relate to a diverse range of customers, both in Australia and globally. An organisation that is serious about diversity will improve communication and involve employees in decision making and problem solving, leading to greater creativity and inno- vation. Successful diversity management leads to improvements in employee satisfaction, along with productivity and retention.
What employee expectation is not being met in the
following situations?
A Cassy arrived at work to nd the air conditioner
out of order again. Her boss said he had more important things to do than worry about organising its repair.
A comfortable workplace environment
