C Styles And Skills In Employee Relations

Question 1

Why are styles and skills needed in employee relations.

Answer 1

Having positive employee relations is important to maintain relationships, morale and motivation. Appropriate styles and skills allow this to happen.

Question 2

Which style is best?

Answer 2

Much of employee relations centred around bargaining and negotiations. It focuses on both the needs of employee and employers. To meet both needs a consultative or participative style are often best. These styles allow for two way communication where both parties can have their say in decision making. If a manager were to use an autocratic or persuasive style, it is likely to cause more conflict as the employees and unions needs are not heard.

Question 3

Skills in employee relations

Answer 3

There are specific skills that would be essential during the different aspects of employee relations. The skills required will really depend on the task that is being undertaken.

Question 4

3 skills needed in negotiations agreements

Answer 4

Negotiation
Two way communication
Problem solving

Question 5

2 skills needed in implementing agree,mets

Answer 5

Communication

Time management

Question 6

3 skills needed in resolving disputes

Answer 6

Two way communicating
Problem solving/ decision making
Negotiation

Question 7

Go over

Answer 7

Styles

Question 8

Go over

Answer 8

Skills

Question 9

Identify and describe to skills that a CEO could use to convince employees that they are better off staying with the modern award.

Answer 9

Skill 1: Communication
Communication is the transfer of information from the sender to a receiver. The CEO could use two way communication to answer any questions an employee might have about the use of modern awards.

Skill 2: Delegation
Delegation occurs when the authority and responsibility to carry out specific activities is transferred from a manager to employee or another manager. The CEO could delegate some of their work to another employee so that the CEO can focus on convincing employees.

Question 10

Identify and describe a skill that would be important for the human resource manager in resolving conflict.

Answer 10

Negotiation:
Negotiation occurs when two parties enter into discussions that are intended to resolve a dispute or to produce an agreement on a course of action. The outcome should be satisfying to both sides. Negotiation would occur between the employee and the manager to find the best possible agreement that satisfies both parties.