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HATTIE APC REVISION > Ethics > Flashcards

Ethics Flashcards

1
Q

What is the purpose of the RICS Rules of Conduct?

A

Support a positive change in the built and natural environmental, through promoting the highest ethical standards in valuation, the development and management of land, real estate, construction and infrastructure. They are based on six ethical principles of honest, integrity, competence, service, respect and responsibility

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2
Q

What updates have been made to the rules of conduct since 2007?

A
  1. Simpler Structure -understand and confidence
  2. Clear examples - each rule illustrated with examples of how to behave to comply with the Rules - 12 case studies
  3. Focus on respect, diversity and inclusion - tackling modern slavery, respect and courtesy underpin the professional ethics
  4. Understanding evolving technology
  5. Emphasise the role of members expertise in tackling global challenges (sustainable development and climate change)
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3
Q

What is Rule 5 of the RICS Rules of Conduct

A

Members and firms must act in the public interest,

take responsibility for their actions and act to prevent harm

and maintain public confidence in the profession.

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4
Q

What is Rule 1 of the RICS Rules of Conduct

A

Members and firms must be honest, act with integrity and comply with their professional obligations, including obligations to RICS

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5
Q

How can firms comply with RICS 1 of the Rules of Conduct

A
  1. Misrepresentation Act 1967 - Do not misrepresent info
  2. How to deal with gifts/hospitality
    (Bribery Act 2010,
    Money Laundering and Terrorists’ Financing Regulations 2019
    Countering bribery and corruption, money laundering and terrorist financing)
  3. Conflicts of Interest 2017 – reissued as RICS professional standard
  4. Client money handling
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6
Q

What is Rule 2 of the RICS Rules of Conduct

A

Members and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary expertise.

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7
Q

How can firms comply with RICS 2 of the Rules of Conduct

A

Knowledge, skills, resource, CPD

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8
Q

What is Rule 3 of the RICS Rules of Conduct

A

Members and firms must provide good-quality and diligent service

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9
Q

How can firms comply with RICS 3 of the Rules of Conduct

A
  1. Understand Client requirements - terms of engagement and scope of services, special assumptions - recorded within ToE
  2. Work diligently to agreed timescales
  3. Written records of instruction - audit trail
  4. Data Protection Act 2018 - minimise harm
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10
Q

What is Rule 4 of the RICS Rules of Conduct

A

Members and firms must treat others with respect and encourage diversity and inclusion

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11
Q

How can firms comply with RICS 4 of the Rules of Conduct

A

Do not discriminate - protected characteristics under the Equality Act 2010 in England.

Do not bully or harass

Supply chain modern slavery

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12
Q

What is Rule 5 of the RICS Rules of Conduct

A

Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession

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13
Q

How can firms comply with RICS 5 of the Rules of Conduct

A

question practices, raise concerns, respond to complaints, cooperate with investigations

way members handle complaints in line with Complaints handling, RICS guidance note,

and the requirements for regulated firms to have an approved redress mechanism such as those set out by the Centre for Effective Dispute Resolution (CEDR).

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14
Q

What obligations are mandatory for RICS members?

A
  1. Members must comply with the CPD requirements set by the RICS.
  2. Members must cooperate with the RICS.
  3. Members must promptly provide all information reasonably requested by the Standards and Regulation Board, or those exercising delegated authority on its behalf.
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15
Q

What obligations are mandatory for RICS firms?

A

Firms must publish a complaints-handling procedure, which includes an alternative dispute resolution provider approved by RICS, and maintain a complaints log.

Firms must ensure that all previous and current professional work is covered by adequate and appropriate professional indemnity cover that meets the standards approved by RICS.

Firms with a sole principal must make appropriate arrangements for their professional work to continue in the event of their incapacity, death, absence from or inability to work.

Firms must cooperate with RICS.

Firms must promptly provide all information reasonably requested by the Standards and Regulation Board, or those exercising delegated authority on its behalf.

Firms must display on their business literature, in accordance with RICS’ published policy on designations, a designation to denote that they are regulated by RICS.
Firms must report to RICS any matter that they are required to report under the Rules for the Registration of Firms

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16
Q

What disciplinary procedures can the RICS undertake?

A

Self-regulation with the RICS –Three levels of disciplinary action are:

  1. Action by Head of Regulation
  2. Disciplinary panel
  3. Appeal Panel

Initial Investigation Stage –First step is formal investigation by Head of Regulation of the RICS
HOR can then initiate one the following three actions:

  1. Fixed Penalty -levied based upon the delay in time -used only for breaches related to not supplying information to RICS
  2. A consent order -low level breaches of the Rules –a written document that sets out what the member or firm must take/not take in a specified time period.
  3. Action by Disciplinary Panel -used for more serious breaches of conduct -penalties available:
    * Consent order as above
    * Impose an unlimited fine
    * Impose conditions upon future continued RICS Registration
    * Suspension
    * Expulsion
    * Costs+Admin to be paid
    * Require publication in the RICS business magazine or website

This can be reviewed by the appeal panel.

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17
Q

What did you learn from the RICS Professionalism module?

A

What Ethics is and the purpose of it in the workplace

What constitutes a profession

About the Rules of Conduct

The different types of conflicts of interest

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18
Q

What are rules?

A

are imperative directions to do or not do something. Imposed by external authorities such as the state or regulators. Regulatory rules (i.e., those set out by RICS) are enforceable

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19
Q

Purpose of studying ethics

A
  1. avoid being pushed around
  2. critical thinking
  3. trustworthy
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20
Q

What are the two general theories of ethics?

A

Deontological - right and wrong based on rules rather than actions

Consequentialist - right and wrong based on consequences

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21
Q

What ethical challenges does your role present?

A
  1. Bribery
  2. Gifts
  3. Nepotism
  4. Wrongful discrimination
  5. H&S - different standards
  6. Dishonesty
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22
Q

How do you hold high ethical standards inside work?

A
  1. Comply with company policies
  2. Comply with the law
  3. Act without bias
  4. Take reasonable, responsible behaviour
  5. Mindful of CONFIDENTIALITY
  6. Do what is right not easy
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23
Q

What is a Royal Charter?

A

Instrument of incorporation, granted by the King which confers an independent legal personality for an organisation.
It defines its objectives, constitution and powers to GOVERN OWN AFFAIRS.

  1. Subject to the general law
  2. Generally self-regulating
  3. Not answerable to the Privy Council in relation to conduct of its internal affairs.

The only power the Privy Council has is considering changes to Chart and the Bye Laws.

Under its Royal Charter, RICS is required to maintain the usefulness of the profession for the public advantage. In this context, the practice of surveying involves ‘securing the optimal use of land and its associated resources to meet social and economic needs.

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24
Q

Can you give me an example of where you have applied ethics, rules of conduct and professionalism in appointing a consultant?

A

I had to select a Monitoring Surveyor to work on monitoring the delivering of 50 affordable homes at Lower Haysden.

I started by liaising with my delivery team to select four potential consultants off Clarion’s procurement framework who had the necessary skills and expertise’s for the job.

I then issued a tender pack to the consultants which included a Project Brief, Invitation to tender document, scope of services and the draft appointment from.

The ITT clearly set out the:
1. Timescales for the project
2. Documents to be submitted
3. Evaluation criteria

It also included:
1. Non-collusion section
2. Confidentiality statement
3. Conflicts of interest and declaration of interest form
4. Copywrite
5. Confirmation Gifts and hospitality were not to be sent or received during the tender process.

To ensure the consultants were fairly assessed I created a scoring matrix and determined a weighting between qualitative and quantitate responses which I detailed in the ITT.

I ensured all clarification requests and responses were shared with all the tenderers in a timely manner. I was respectful when turning down unsuccessful consultants and provided feedback.

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25
Q

What was the scoring matrix?

A

The tenders were to be scored based on 40% price (quantitative score) and 60% quality (qualitative score) which was based off 4 questions

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26
Q

How did you ensure the consultants were fairly assessed?

A

Scoring matrix / criteria

Mix of qualitative and quantitative scoring questions

Removed prices when scoring the qualitative answers

Mix of scoring assessors

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27
Q

What is Clarion’s Gifts and Hospitality Policy?

A

Policy aims to provide guidance on the appropriateness of receiving gifts and hospitality, whilst protecting you and Clarion from any allegation of impropriety, bias, bribery or corruption.
Sets out what gifts / hospitality can or cannot be accepted and the reporting requirements.

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28
Q

What do you need to consider when accepting gifts / hospitality?

A
  • The intention
  • The nature of your relationship
  • The value
  • The timing

Also need to consider:
- Clarion’s reputation
- INFLUENCE YOU in anyway

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29
Q

What gifts must be declined?

A

Cash or gift vouchers

Overseas or overnight trips

Anything deemed lavish or extravagant

Invitations including a person connected to you

Any offer of gift or hospitality from an individual or business involved in an active tender process or commercial negotiations

Any offer or gift from a potential resident

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30
Q

What is the practice of surveying under the Royal Charter?

A

RICS is required to maintain the usefulness of the profession for the public advantage.

Surveying involves securing the optimal use of land and its associated resources to meet social and economic needs.

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31
Q

What is Clarions policy on giving and receiving hospitality and gifts.

A

Receiving hospitality

Occasional and modest – approval: from Line manager – recorded: no later than 5 days after the event

High value (£100+) – approval: from GET Director – recorded: before event

Giving hospitality

Occasional and modest – approval: from Line manager – recorded: before

High value (£100+) – approval: from GET Director – recorded: before event

Receiving gifts

Up to £10 from residents - approval: from Line manager – recorded: once accepted

Up to £10 from individuals / businesses - approval: from Line manager – recorded: don’t need to record unless second gift in a 12-month period

Over £10 – refused or when it will cause offence donate to charity raffle – approval: Line Manager – record: once accepted

Giving gifts
Only of modest value in exceptional circumstances – approval: GET Director – before giving gift

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32
Q

How did you determine it was acceptable to attend the Golf Day?

A

Considered:

The intention behind the offer
The nature of your relationship with the individual or business
The value
The timing
Could it damage Clarion’s reputation
Could the gift or hospitality influence you in anyway

Hospitality, NO CURRENT ACTIVE COMMERCIAL DISCUSSION on-going with Savills

Able to build up relationships with other developers attending and the agent

Not deemed lavish compared to my role (modest / proportionate to my role) – golf morning with a group golf lesson and a bacon roll

Occasional and modest hospitality (less than £100)

Line manager approval required and gifts and hospitality form completed no later than five days after the event

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33
Q

Why did you need to record your attendance?

A

Governance Team responsible for compliance. Individuals may be subject to an audit or review of their compliance with this policy. Failure to comply may lead to disciplinary action.

May be committing an offence under the Bribery Act 2010 – fines or penalties for both you and Clarion.

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34
Q

What is a non-disclosure agreement?

A

Legally binding contract that establishes a confidential relationship between two parties – Clarion who hold the sensitive information and the Agents who will receive the information. Agent agrees that the information they receive will not be made available to others.

35
Q

What are requirements of an NDA?

A

Participants of the Agreement

Definition of the confidential agreement – define what is confidential

Or sometimes easier to have Exclusions of confidentiality (what is not confidential)

Appropriate use of information

Time period

36
Q

What can NDA’s be used for?

A

Customer information, financial information, intellectual property, market information, operating strategies

37
Q

What is a conflict of interest?

A

your duty to someone is potentially compromised by the fact that you have a material interest at stake in the matter.

38
Q

Why are conflicts of interest an issue?

A

Conflict casts doubt over impartiality -subconsciously choosing the outcome in your own interest

39
Q

What are the different types of conflicts of interests that are defined by the RICS?

A

Party conflict – conflict of interest by the firm / person acting for Client or other party has a professional conflict with a duty owed to another firm / client in relation to the same or related professional assignment

Own interest conflict – conflict with interest of the individuals of the firm who are either involved directly or indirectly in the professional assignment

Confidential information conflict – conflict between the duty of a RICS member under paragraph 2.2 to provide material information to one client and the duty of that RICS member / firm under paragraph 2.1 to another client to keep the same information confidential

40
Q

Why are conflicts of interest an issue?

A

Conflict casts doubt over impartiality -subconsciously choosing the outcome in your own interest

41
Q

What supporting documents do RICS provide around conflicts of interest / how is it set out?

A

Conflicts of Interest (March 17) Effective from Jan 18. Reissued as a Professional Standard in July 23.

Part 1 - Sets out RICS mandatory rules around Conflicts of Interest and Confidentiality.

Part 2 - “General commentary notes” on the principles as to how RICS expects firms and members to apply standards

Part 3 – “Supporting commentary notes” – guidance on how members and regulated firms can meet the obligations set out in part 1

42
Q

What must RICS members / firms do if there is a conflict of interest?

A

RICS members/regulated firms must not advise or represent a client where doing so would involve a Conflict of Interest or a significant risk of a Conflict of Interest;

Apart from when those who are affected have provided their prior Informed Consent.

Informed Consent may be sought only where the RICS member or regulated firm is satisfied that proceeding despite a Conflict of Interest is:

a) in the interests of all of those who are or may be affected and

b) is not prohibited by law,

c) and that the conflict will not prevent the member or regulated firm from providing competent and diligent advice to those that may be affected.

43
Q

What must RICS members and firms do regarding COI?

A

Every RICS member working independently or within a non-regulated firm or within a regulated firm must:

identify and manage Conflicts of Interest in accordance with this professional statement and

keep records of the decisions made in relation to whether to accept (and where relevant, to continue) individual professional assignments, the obtaining of Informed Consent, and any measures taken to avoid Conflicts of Interest arising

44
Q

What must RICS members / firms do if they are working with confidential information?

A

Maintain confidentiality of Confidential Information unless required to disclose by law or the RICS member / firm can demonstrated the the party has consented to disclosure

45
Q

Why must RICS regulated firms have in place effective systems and controls regarding conflicts of interest?

A

Every RICS regulated firm must have in place effective systems and controls appropriate to the size and complexity of their business to enable them to ensure that the firm and its employees are able to manage their compliance with this professional standard.

46
Q

How did you determine there were no conflicts of interest when selecting an agent?

A
47
Q

What elements did you compare when reviewing proposals from the agent?

A
  1. Skills and competence of business and personell
  2. Experience
  3. Proposed strategy
48
Q

What are terms of engagement?

A

Sets out the scope of services and associated fees to be provided by a firm to a client.

49
Q

What are the RICS Bye Laws?

A

The Bye-Laws govern the operation and the conduct of RICS members. The serve as essential guidelines for professional conduct, governance and regulatory processes within the institution.

50
Q

What are the five reasons to have MRICS status?

A

1) Status
2) Professional Recognition
3) Professional standards
4) Market Advantage
5) Network

51
Q

What is the procedure for setting up a practice?

A
  1. Contact RICS for guidance and obtain a company start up pack
  2. Inform the RICS and register for regulation
  3. Appoint a contact office for all RICS communication
  4. Prepare a Complaints Handling Procedure
  5. Obtain Professional Indemnity cover
  6. Abide to the Rules of Conduct for Firms
  7. Use the designation “Regulated by RICS” on all practice material
  8. Business and staffing details
  9. Nature of Client
52
Q

What information do Registered Firms need to send annually to the RICS?

A

Annual Return, carried out online
Failure to do so leads to a fixed penalty

Annual Return includes
1. Type of business and staffing
2. Nature of Clients
3. Training provision
4. PI insurance details
5. Where the firm holds the Clients money

53
Q

What is Clarions Code of Conduct?

A

Clarion is committed to maintaining the highest standards of conduct. Outlines standards individuals are expected to meet and adhere to.

Adopted the National Housing Federations Code of Conduct 2022.

Split into 4 parts which cover:

  1. Acting in the best interests of the housing association and its residents
  2. Behaving with integrity
  3. CONDUCTING yourself PROFESSIONALLY and treating OTHERS WELL
  4. Protecting yourself, others and the environment
54
Q

What is the role of the RICS?

A
  1. Maintain the highest standards of education and training
  2. Protect consumers through strict regulation of professional standards
  3. Leading sources of information and independent advice on land, property, construction and associated environmental issues
  4. Under its Royal Charter, maintain usefulness of the profession for public advantage
  5. Practice of Surveying “securing the optimal use of land and its associated resources to meet social and economic needs”
  6. Foundation for effective markets, creating better places to live and work, positive social impact
  7. Balancing competing interests, using values and ethical judgements
55
Q

What is essential within terms of engagement?

A
  1. Must state fee basis, payment of expenses and how this is calculated
  2. Include a copy of a firms complaints handling procedure

Need to obtain clients written approval before commencing work

56
Q

What do you need to do before commencing any work?

A

Check the following:
1. Professional competency
2. No conflicts of interest
3. Confirm terms of engagement in writing with written approval

57
Q

Why might a consultant decline work?

A
  1. Not competent
  2. Client refuses to sign terms of engagement
  3. Client refuses to complete money laundering checks
  4. COI
  5. Advice is for a friends, pro bono
  6. Potential Client is on a governments sanctions list
58
Q

What is the Bribery Act?

A

Bribery Act 2010 - came into force July 2011

  1. Proportionality
  2. Top Level Commitment
  3. Risk assessment
  4. Due Diligence
  5. Communication
  6. Monitoring and Review

Companies are responsible for the employees –unless they can demonstrate adequate policy.

Hospitality is covered as bribery.

Act is policed by the Serious Fraud Office –maximum penalty of 10 years imprisonment and unlimited fines for individuals / companies.

59
Q

What regulations and RICS documents covers bribery and corruption?

A

Bribery Act 2010 - Came into force July 2011

RICS Countering Bribery, corruption, money laundering and terrorist financing 1st Edition 2019. Reissued as a Professional Standard in July 2023.

60
Q

What must RICS members and regulated firms do in relation to bribery and corruption?

A
  1. Not offer or accept, directly or indirectly, anything that could constitute a bribe
  2. Ensure that they have adequate knowledge of bribery and corruption to be able to comply with the requirements of this professional statement
  3. Have plans in place to comply with applicable laws governing bribery and corruption, and ensure that these are followed
  4. Report any activity they are aware of that breaches anti-bribery and corruption laws to the relevant authorities
  5. Act with due diligence to perform periodic written evaluations of the risks that face the firm and that may lead to the facilitation of bribery or corruption
  6. Retain information detailing how the firm has met the requirements of this professional statement.
61
Q

What must RICS members and regulated firms do in relation to money laundering and terrorist financing?

A
  1. not FACILITATE or be COMPLICIT in money laundering or terrorist financing activities
  2. have SYSTEMS AND TRAINING in place to comply with these laws, and ensure these are followed
  3. REPORT any suspicions of money laundering or terrorist financing activities to the relevant authorities
  4. EVALUATE AND REVIEW periodically the risks that prospective and existing business relationships present in terms of money laundering or terrorist financing
  5. VERIFY THE IDENTITY of their client by undertaking basic identity checks
  6. take appropriate measures to UNDERSTAND THE CLIENT and the purpose of the transaction
  7. ensure that their responses to the risks identified are appropriate, including conducting appropriate checks on clients and customers
62
Q

What RICS documents are available on regarding Client Money Handing and what is its purpose?

A
  1. Client Money Handling (2019) - reissued Oct 2022 as a professional standard
  2. Guidance for UK RICS Regulated firms handling client money using third party transaction service providers, to ensure compliance with
    - RICS Client money handling professional standard
    and RICS Client Money Protection Scheme Rules (March 2024)
63
Q

What is the purpose of RICS Client Money Handling (Professional Standard, Oct 22)?

A
  1. It provides CLEAR RULES for RICS members and regulated firms to have the appropriate CONTROLS and PROCEEDURES to keep client money safe.
  2. It provides CONFIDENCE to clients and consumers that RICS-regulated firms are operating to HIGH STANDARDS.

The document applies to all RICS members and regulated firms operating in the UK.

The professional standard provides clear requirements and advice to firms about:

  1. client account requirements
  2. appropriate accounting controls
  3. the information that firms must provide to clients
  4. how to handle client money including rules for managing any unidentified funds.
64
Q

What are the objectives of RICS Client Money Handling (Professional Standard, Oct 22)?

A

Objectives to ensure RICS members/firms understand their obligations to ensure:

  1. RICS-regulated firms that hold client money must register with either the RICS Client Money Protection Scheme for Surveying Services OR Property Agents
  2. Hold money in account they have exclusive control over
  3. Immediately available, disclosure or all commissions, receipts etc
65
Q

What are the different RICS designations members can have?

A
  • AssocRICS (Associate);
  • MRICS (Member)
  • FRICS (Fellow)
  • HonRICS (Honorary members)

MRICS or FRICS aka Chartered Surveyors and variations such as ““Chartered Valuation Surveyor” or “Chartered Quantity Surveyor”, depending on their chosen specialist qualifications and field of expertise.

66
Q

Can you given an example of bodies within RICS

A

RICS Matrics UK - early career community designed to support students, apprentices, trainees and those who are newly qualified (up to 10 years), as they move into the industry. Community platform to influence the profession, network and gain support as they go through the assessment.

LionHeart - an independent charity specifically designed for past, present and future RICS professionals and their families. Support members through difficult times (personal or professional). Finance, Health & Wellbeing, Family related support, Work-related support and many more.

67
Q

What are RICS professional groups?

A

way that RICS segments the various technical specialisms of the profession. 18 groups covering the broad spectrum of surveying services. E.g., Planning and Development, Rural, Valuation, Commercial Property, Facilities Management.

Benefits of getting involved
* Connect, network and engage with other professionals in your field of expertise
* contribute to standards, guidance and technical journals
* Share market insights

How to get involved
* Join a sector insight community
* Participate in a Leaders Forum e.g. RICS roundtable
* Join a Working Group to develop standards or technical content

68
Q

What is integrity?

A

Integrity – RICS adopted the definition of integrity set out in English case law. Based on the following concepts:
* Integrity is a broader concept than honesty
* Reflects higher standards which society expects from professional persons
* Close link between integrity and the matter in which professions serve the public
* Integrity does not require professional people to be models of virtue

69
Q

What are rules?

A

Rules – are imperative directions to do or not do something. Imposed by external authorities such as the state or regulators. Regulatory rules (i.e., those set out by RICS) are enforceable. Attached to them is the threat of dismissal or another form of regulatory fine or punishment.

70
Q

What is regulation?

A

Regulation imposes certain additional costs on bad behaviour, e.g., the threat of disciplinary action, and this helps ensure that a self-interested calculation will favour doing the right thing.

71
Q

What are characteristics of a profession?

A
  1. Specialised skills and knowledge which is maintained through CPD.
  2. Tend to belong to a professional body that enforces a code of ethics.
  3. Have strong duties to clients and the public as well as significant power to impact clients and the public.
  4. Their effective working relationships with clients are dependent on client trust.
72
Q

What is the RICS Motto?

A

Est Modus in Rebus. There is measure in all things.

73
Q

Who is the RICS Leadership Team?

A

Governing Council - highest governing body - sets global strategy and ensures RICS fills its Charter obligations

President - Tina Paillet FRICS
President Elect - Justin Sullivan FRICS
Chief Executive - Justin Young

73
Q

What is the RICS Mission?

A

To protect and enhance the natural and built environment by promoting and enforcing the highest ethical standards in valuation, real estate, the development and management of land, infrastructure and construction. Based on six ethical principles of HICRSS.

74
Q

What are regulations?

A

Regulations add further details to the Bye Laws.

Regulatory functions of RICS are delegated from RICS’ Governing Council to the independently led Standards and Regulation Board (SRB).

SRB is to build and maintain trust and confidence in the profession for the public advantage.

75
Q

What are the RICS Bye Laws?

A

Set out in the Royal Charter and determine how RICS is regulated. There are 10 in total. E.g. BYE-LAW 2: MEMBERSHIP AND REGISTRATION

76
Q

When was the RICS founded?

A

1868

77
Q

What is the Structure of the RICS

A

Privy Council - Grants Royal Charter 1881

RICS is self regulated and internally monitored - not regulated by the government or external parties.

Governing Council - manage and agree strategy for RICS

Standards and Regulations Board
Management Board
Audit Committee

78
Q

How do the RICS categorise their documents?

A

RICS has been reviewing its standards portfolio because the Standards and Regulation Board wants to ensure the RICS standards and advice are:
- up-to-date
- easy to use

Document structure is now:

  1. PROFESSIONAL STANDARDS - set requirements for COMPETENT and ETHICAL PRACTICE (e.g. existing professional statements and guidance notes)
  2. PRACTICE INFORMATION - provide ADVICE or SUPPORT to RICS members and firms
79
Q

Why has the RICS Standards and Regulations Board updated its standards portfolio?

A

RICS has been reviewing its standards portfolio because the Standards and Regulation Board wants to ensure the RICS standards and advice are:
- up-to-date
- easy to use

80
Q

What are RICS Professional Standards?

A
  • Set requirements for COMPETENT and ETHICAL PRACTICE
  • Set requirements or expectations how RICS members and regulated firms should provide services or the outcomes of their actions
  • Principle based and focused on OUTCOMES AND GOOD PRACTICE

Can include:
- Mandatory requirements, use the word “must” and / or
- Recommended best practice use the word “should” - recognises there are alternatives to best practice that achieve the same or a better outcome

In regulatory or disciplinary proceedings RICS will take into account PS when deciding if a M/F acted appropriately and with reasonable competence

81
Q

What RICS practice information?

A

Supports the practice, knowledge and performance of RICS M/F and the demand for professional services.

Includes definitions, processes, checklists, insights, research, technical info / advice.
Includes documents which aim to provide common benchmarks / approaches across the sector to help build efficient and consistent practice.

Not mandatory and does not set explicit recommendations

82
Q

Can you give me an example of some practice information?

A

The design, delivery and management of healthy buildings: a practical guide (2023)

Sets out the impacts buildings can have on our health and interventions to consider

E.g. Reduced exposure to daylight has been linked to the onset of depression and
impairment of cognitive function

Considerations:
increasing daylight with large
openings (while balancing with overheating risk)
skylights/roof lights
shallow floor plans
dual-aspect rooms
light wells and courtyards.

83
Q
A

HATTIE APC REVISION (22 decks)

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