Emotional Intelligence

Question 1

Comes from within and aligns with the work

Answer 1

Intrinsic (comes from withIN)

Question 2

Tied to external rewards

Answer 2

Extrinsic (want a paycheck)

Question 3

Which motivational theory shows needs from the bottom up? A triangle Psychological needs then security then social then self-esteem then self-actualization at the top

Answer 3

Maslow’s hierarchy of needs

Question 4

Which motivational theory shows hygiene - areas of the workspace safe steady stable motivating agents or opportunity to improve training and education and responsibility

Answer 4

Herzberg’s motivational theory

Question 5

Which motivational theory shows power affiliation and achievement

Answer 5

Mcclelland’s achievement theory

Question 6

Which theory shows x is old school where employees are inherently lazy and will avoid work and the other theory y-modern where employees may be ambitious self-motivated exercise self-control

Answer 6

McGregor’s theory of x and y

Question 7

Which theory shows relationship and trust

Answer 7

Ouchies theory z (think of ochi ochi!)

Question 8

Myers-Briggs, disc model, true colors methodology, social style modeling, whole brain thinking are all examples of what

Answer 8

Personality profile ssessments

Question 9

What active listening techniques shows you repeating the last few words of someone

Answer 9

Echo technique

Question 10

What active listening techniques shows you have physical movement

Answer 10

Attending