Conflict Resolution Flashcards

1
Q

Retreat from or postpone the issue do not resolve the conflict

A

Withdrawal/avoid

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2
Q

Temporary emphasizing agreement but does not resolve the conflict

A

Smooth/accomodate

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3
Q

Resolve conflict by seeking quick resolution but requiring each side to give up something may not completely resolve the conflict (lose/lose)

A

Compromise/reconcile

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4
Q

Exerting one’s viewpoint

A

Force/direct (win/lose)

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5
Q

Addresses the conflict directly to gain commitment also known as confrontational

A

Problem solve/collaborate win/win

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