Conflict Resolution Flashcards
1
Q
Retreat from or postpone the issue do not resolve the conflict
A
Withdrawal/avoid
2
Q
Temporary emphasizing agreement but does not resolve the conflict
A
Smooth/accomodate
3
Q
Resolve conflict by seeking quick resolution but requiring each side to give up something may not completely resolve the conflict (lose/lose)
A
Compromise/reconcile
4
Q
Exerting one’s viewpoint
A
Force/direct (win/lose)
5
Q
Addresses the conflict directly to gain commitment also known as confrontational
A
Problem solve/collaborate win/win
