Email Marketing (Exam 2) Flashcards

1
Q

A structured, systematic process that is one of
the most successful channels for delivering highly relevant marketing communication to
targeted subscribers.

A

Email Marketing Definition

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2
Q

start with the customer. Who are your target subscribers? What kind of email content
best suits their preferences and needs?

A

Initiate

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3
Q

measure and analyze your email
marketing campaign performance. Are your
target subscribers opening your emails and
engaging with them?

A

Iterate

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4
Q

Incorporate it into your overall digital
and offline marketing efforts.

A

Integrate

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5
Q

goal is to build a list of
subscribers who are likely to engage with your email marketing messages

A

Data collection

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6
Q

When you are segmenting your target audience, you should create clearly
identifiable groups of subscribers with similar
defining features

A

subscriber management

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7
Q
  • Clean old data regularly
  • Apply segmentation consistently
  • Quality not quantity
A

Data management

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8
Q

A website is a ___ zone: it is more difficult
to target individuals

A

public

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9
Q

A social network is a ___ zone: facilitated communication between the marketer and
the target audience

A

social

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10
Q

An email is a ___ zone: marketers must
remember to be tactful in their approach

A

personal

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11
Q

Compelling email copy

A
  1. Relevance
  2. Calls to action
  3. Personalization
  4. Structure
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12
Q

Use both text and images in your email copy but try to maintain a balance between the two

A

imagery

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13
Q

Companies that provide email marketing or email communication services

A

Email Service Providers (ESPs)

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14
Q

% of recipients that opened or viewed
your email

A

Open rate

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15
Q

total number of times recipients
have opened your email (even more than once)

A

Total opens

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16
Q

Total number of opens from
unique subscribers.

A

Unique opens

17
Q

Number of unique clicks/number of unique opens (expressed as a percentage).

A

Click to open rate

18
Q

total number of subscribers who have opted out

A

Unsubscribes

19
Q

% of emails that could not be
delivered to subscribers and were sent back to your ESP

A

Bounce rate

19
Q

permanently rejected emails due to an
invalid email address or because the recipient server
has blocked your server.

A

Hard bounces

20
Q

temporary rejected emails because the
inbox is full, the server isn’t working, or the email
exceeds the size limit set by the recipient or ESP.

A

Soft bounces