Crisis Mid Terms Flashcards
A settled way of thinking or feeling about someone or something, typically reflected in a person’s behavior.
Attitude
The way in which a person acts or conducts oneself, especially towards others.
behavior
Needs that allow people to feel more important fall under…The need for status and recognition drive.
Ego
What mobilizes a person’s energy to reach a desired goal?
A need.
What factors impact Behavior?
- Upbringing
- Culture
- Lived experiences
- Socio-economic standing
- Age
Maslow’s Hierarchy of Needs
- (Bottom)Physiological needs (survival needs) — needs such as shelter, clothing, food, & other basic needs
2.Safety/security needs — needs of safety, orderliness, protectiveness, & safe environment
3.Social needs — love or belonging. Interpersonal relationships (appreciated by others)
4.Esteem/Ego needs — needs related to obtaining social & professional recognition
(Top)Self - actualization — needs are concerned with personal growth
needs such as shelter, clothing, food, & other basic need
Physiological needs
needs of safety, orderliness, protectiveness, & safe environment
Safety/security needs
love or belonging (appreciated by others)
Social needs
needs related to obtaining social & professional recognition
Ego needs
needs are concerned with personal growth
Self-Actualization
The ability to shift cultural perspective and adapt one’s behavior to cultural similarities and differences.
Cultural Competence.
5 cultural competence traits goals
- Self Assessment
- Learn
- Interact
- Communicate culturally
- Listen
What are the 21st taskforce guidelines regarding policing?
- Change the culture of policing
- Guardians vs. warriors
- Communities should promote policing that protects all
The greatest amount of powers is given to guardians
What are the two types of communication?
- Two-way
- One-way
A time of intense difficulty, trouble, or danger
Emotions are high, and reason is low
Crisis
What are the 5 stages of Crisis?
- Stage One: Impact Stage
- Stage Two: Crisis Stage
- Stage Three: Detachment Stage
- Stage Four: Resolution Stage
- Stage Five: Action Stage
What happens in Stage One of Crisis?
A problem occurs; the occurrence of the stressful event.
What occurs in Stage Two: Crisis Stage?
A person’s normal coping skills can’t resolve the problem.
What characterizes Stage Three: Detachment Stage?
Behaviors and emotions change, causing a need for outside intervention.
What happens in Stage Four: Resolution Stage?
Police assessment; the person thinks more clearly and makes a plan.
What is the focus of Stage Five: Action Stage?
A rapid initial response to grasp the problem and reduce anxiety.
What is the goal of Diffusion Techniques?
Depersonalize the situation, encourage venting, suggest solutions.
Depersonalize the situation
Encourage the parties to vent
Discover the facts
Understand feelings
Suggest solutions
End on a positive note
Diffusion Techniques
One way communication
Speed is paramount
Orderliness is important
Two way communication
Greater accuracy
Mutual understanding
3 steps of communication
Sender transmits a message
Listener decodes a message
Sender makes sure the receiver correctly understands
A fight, battle or a struggle, a disagreement or opposition: and an emotional disturbance resulting from the clashes of impulses.
Conflict
due regard for the feelings, wishes, rights, or traditions of others. a feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements
Respect
