Crisis Mid Terms Flashcards
What is the definition of Attitude?
A settled way of thinking or feeling about someone or something, typically reflected in a person’s behavior.
How is Behavior defined?
The way in which a person acts or conducts oneself, especially towards others.
What does Ego refer to?
The self, especially as contrasted with another self or the world.
What is a Need?
Wants that cause behavior.
What mobilizes a person’s energy to reach a desired goal?
A need.
What factors impact Behavior?
- Upbringing
- Culture
- Lived experiences
- Socio-economic standing
- Age
What are the five common needs in Maslow’s Hierarchy of Needs?
- Physiological-survival Needs (Most Important / Top Need)
- Security/Safety Needs
- Social Needs
- Ego/Esteem Needs
- Self-Actualization/Growth Needs (Bottom Need)
What are Physiological-survival Needs?
Shelter, clothing, food, water, air.
What do Security/Safety Needs relate to?
An orderly, stable, predictable, and safe environment.
What are Social Needs?
Love, acceptance, and approval by others; people seek to belong to a group.
What drives Ego/Esteem Needs?
The need for status and recognition.
What do Self-Actualization/Growth Needs relate to?
Personal growth and achievement as measured against mature and self-imposed criteria.
Define Cultural Competence.
The ability to shift cultural perspective and adapt one’s behavior to cultural similarities and differences.
How can one become culturally competent?
- Self assess
- Learn
- Interact
- Communicate culturally
- Listen
What are the 21st taskforce guidelines regarding policing?
- Change the culture of policing
- Guardians vs. warriors
- Communities should promote policing that protects all
What are the two types of communication?
- Two-way
- One-way
A time of intense difficulty, trouble, or danger in which a solution is needed
Crisis
What are the 5 stages of Crisis?
- Stage One: Impact Stage
- Stage Two: Crisis Stage
- Stage Three: Detachment Stage
- Stage Four: Resolution Stage
- Stage Five: Action Stage
What happens in Stage One of Crisis?
A problem occurs; the occurrence of the stressful event.
What occurs in Stage Two: Crisis Stage?
A person’s normal coping skills can’t resolve the problem.
What characterizes Stage Three: Detachment Stage?
Behaviors and emotions change, causing a need for outside intervention.
What happens in Stage Four: Resolution Stage?
Police assessment; the person thinks more clearly and makes a plan.
What is the focus of Stage Five: Action Stage?
A rapid initial response to grasp the problem and reduce anxiety.
How is Conflict defined?
A fight, battle, struggle, disagreement, or opposition; an emotional disturbance resulting from clashes of impulses.
What is the goal of Diffusion Techniques?
Depersonalize the situation, encourage venting, suggest solutions.
Depersonalize the situation
Encourage the parties to vent
Discover the facts
Understand feelings
Suggest solutions
End on a positive note
Diffusion Techniques
