Consumers Rights And Responsibilities

Question 1

What is a responsibility

Answer 1

Something you must do and for which you are answerable

Question 2

What are the consumer rights

Answer 2

The right to choice 
The right to quality and value for money 
The right to accurate information 
The right to safety 
The right to redress

Question 3

The right to choice

Answer 3

Leads to competition among retailers as all want to be better than the rest
If retailers want costumes they must provide good quality and value for money
The consumer must make good and informed choices

Question 4

What is a monopoly

Answer 4

When only one manufacturer or supplier frovides a service or good and there is no competition eg iarnród éireann

Question 5

The right to quail its and value for money

Answer 5

Quality means the item is of high standard and fit for its purpose
Consumers responsibility to examine products and compare before buying

Question 6

The right to curate info

Answer 6

Sellers must provide clear and accurate info about product or service
Illegal to give false or misleading info about evoke or good
Consumers responsibility to get info when in doubt
Inaccurate food labelling can lead to health risk eg peanut allergy

Question 7

The right to safety

Answer 7

Consumers have the right to expect the service or good will not be harmful towards them
Goods such as electrical services must undergo strict test before sale
(Quality control are tests during manufacturing)
Consumer responsibility to heed warnings and follow instructions

Question 8

The right to redress

Answer 8

If a consumers pays for and item or device that later turns out to be faulty they have the rights to complain and be compensated
3 Rs - a free repair a full refund or partial refund or a replacement

Question 9

Consumers responsibility a

Answer 9

• be informed about goods or services prices and consumer law
• to read labels follow instructions and consider earnings
• examine good and series before buying
• be environmentally aware when choosing and using resources
• complain is consumer rights are refused or consumer laws are broken

Question 10

Consumers responsibility to environment

Answer 10

Use personal resources and earths resources. These are becoming scarce and need to be save for future generations

Question 11

What is a right

Answer 11

Something to which your entitled