Complaining Flashcards
1
Q
How to complain
A
C omplain as soon as possible O nly complain to the seller or manager M ake your case clear P ersist and don't be fobbed off L et the seller know you're aware of your rights A void losing temper I ndicate how you wish to be compensated N ever play down complaint
2
Q
Tips for letter
A
State facts clearly Avid waffle Keep copies of letter sent Sent by registered post or get a certificate of postage as proof Never send orginals-send copies Give description of what you bought - model number, make Where you bought and price paid What steps have you taken so far What you want them to do
