Consumer Contracts Regulation

Question 1

What is the consumer contract regulation?

Answer 1

This protects consumers who buy products using the Internet, TV, telephone or mail order • Businesses must give clear information in writing about the good or service and the
price that will be charged for it.
• Consumers may cancel an order for a good up to 14 days from the day they receive it (apart from perishable goods, personalised goods or items such as CDs or DVDs
where the seal on the packaging has been broken)
• Consumers may cancel a service up to 14 days from the start of the contract