Consultation skills Flashcards
1
Q
What is a diagnostic error?
A
the failure to establish an accurate and timely explanation of the patient’s health problems or communicate that explanation to the patient.
2
Q
What to do with a crying patient?
A
recognise and acknowledge emotions with words or non verbal cues and accept silences.
3
Q
What to do with the angry patient?
A
remain calm and respectful and show empathy and compassion.
4
Q
What is authentic communication?
A
providing validation, demonstrate active listening.