Consultation skills Flashcards

1
Q

What is a diagnostic error?

A

the failure to establish an accurate and timely explanation of the patient’s health problems or communicate that explanation to the patient.

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2
Q

What to do with a crying patient?

A

recognise and acknowledge emotions with words or non verbal cues and accept silences.

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3
Q

What to do with the angry patient?

A

remain calm and respectful and show empathy and compassion.

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4
Q

What is authentic communication?

A

providing validation, demonstrate active listening.

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