Communication & the Essence of Care

Question 1

What is care?

Answer 1

Attending to the physical, psychological and social needs of an individual. An obligation of someone to prevent harm or distress occurring to another.

Question 2

What are the core conditions of care?

Answer 2

empathy, congruence, unconditional positive regard

Question 3

When was the mid-stafforshire scandal?

Answer 3

from 2005-2009.

Question 4

What were some implemented changes of the hospital?

Answer 4

promoting honest and open culture, statutory “duty of candour” and that fundamental standards should be policed by a single regulator.

Question 5

What are some of the aspects of care?

Answer 5

encouraged manner, human respect, affiliation needs and attending to basic human needs.

Question 6

What are the NHS 6C’s?

Answer 6

care, compassion, competence, communication, courage and commitment.

Question 7

Examples of power imbalance?

Answer 7

inform patients about shared decision making, challenge attitudes, promote social acceptability of this role and reassure patients.

Question 8

What are the eight dignity factors?

Answer 8

choice and control, communication, eating and nutritional care, pain management, personal hygiene, practical assistance, privacy and social inclusion.

Question 9

Some CQC standards are?

Answer 9

all staff must remain respectful, treat patients with dignity and respect, patients must not be neglected and safeguard the privacy of patients.