Communication, empathy and understanding Flashcards
What are our psychological needs?
control, understanding and belonging.
What are human psychological needs?
hobbies, work, family and friends.
Why should you be empathetic?
It improves patients compliance and engagement with their medical plans.
What is empathy?
a skill and ability to understand another person’s perspective.
What are the two lenses of communication?
perpetual and preceptual.
What is perceptual?
belonging, understanding and control.
What is preceptual?
conflict and mis communication.
What is respect?
our actions that honour or acknowledge a person’s dignity.
What is dignity?
the intrinsic, unconditional value of all people.
What builds trust between the service user and practitioner?
respecting patient privacy and confidentiality.
What is care?
attending to physical, psychological and social needs of an individual to prevent harm.
What is compassion?
the recognition, understanding and emotional response to another’s distress.
What is empowerment?
Patients gaining knowledge, skills, attitudes or self-awareness combined with the confidence to participate in their care.
What is consent?
a voluntary, uncoerced decision, made by a competent or autonomous person on the basis of adequate information.
What does shared decision-making do?
leads to more patient satisfaction and better treatment adherence.
