Consequences of Poor Communication Flashcards
De-motivated staff…
De-motivated staff who lack the information to perform their jobs effectively.
Poor relationships…
Poor relationships with customers and suppliers leading to a negative reputation and possible loss of business.
High staff turnover…
High staff turnover as staff leave dissatisfied with their work in the organisation - thus increasing recruitment and training costs preventing a committed team from being established.
Resentment from staff…
Resentment from staff towards management as they will feel excluded from decision-making and from the flow of information in the business.
High level of error…
High level of error and complaints in the organisation, both from customers and between employees, due to staff being poorly informed and lacking motivation resulting in loss of competitive edge for the business.
