Conflict avoidance, management and dispute resolution procedures - Level 1 Flashcards
What is a conflict?
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When do disputes arise in your role?
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What can you do if negotiations break down?
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What is a conflict of interest?
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What do the RICS Rules of Conduct say about avoiding conflicts of interest?
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Give examples of ways that conflict can be avoided.
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Why is good management important?
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What are the benefits of clear contract documentation?
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What is partnering or alliancing?
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Why is good project or instruction management important?
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How can good client management reduce conflict?
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Give examples of good payment practices.
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How can good record keeping avoid conflict?
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How do reporting and proactivity reduce conflict?
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What are the three pillars of dispute resolution?
Who introduced these terms?
Give examples of each.
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How do mediation and conciliation differ globally?
Why is this important to be aware of?
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What is Alternative Dispute Resolution (ADR)?
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Why might you prefer to pursue ADR rather than litigation through the Courts?
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Tell me about a conflict of interest check you have carried out.
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What would you do if you identified a perceived/actual conflict of interest?
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Can you tell me about any RICS guidance relating to conflicts of interest?
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What is the practice of dual agency/double dipping?
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