Conflict

Question 1

Conflict

Answer 1

Disagreements, opposing viewpoints or struggles for power between people

Question 2

Types of Conflict

Answer 2

-Interpersonal
-Intrapersonal

Question 3

Interpersonal conflict

Answer 3

Conflict among two or more people

Question 4

Intrapersonal

Answer 4

Conflict within the individual

Question 5

Types of intrapersonal conflict

Answer 5

-Approach conflict

-Avoidance conflict

-Approach-avoidance conflict

Question 6

Approach conflict

Answer 6

An individual must choose among alternatives, each of which is expected to have a positive outcome

Question 7

Avoidance conflict

Answer 7

-An individual must choose among alternatives, each of which is expected to have a negative outcome

Question 8

Approach-avoidance conflict

Answer 8

An individual must decide whether to do something that has both positive and negative outcomes

Question 9

Strategies for resolving conflict

Answer 9

-Be assertive- don’t be aggressive but state your problem

-Use I- statements: Let the other person know how you feel and use I- statements

-Don’t accuse- Try not to blame the other person. Accept the conflict and deal with it

-Move on when the conflict is over, move on and don’t refer to the previous conflict

Question 10

Stages in a relationship

Answer 10

-Initiating
-Building
-Sustaining

Question 11

Initiating positive relationships

Answer 11

-Establish trust, be open and talk about what is important to you and let the other person get to know who you are

-Be honest, express yourself and discuss your thoughts and feelings sincerely

-Be attentive and listen attentively and be genuinely interested in what the other person has to say

-Take time to know each other

Question 12

Building

Answer 12

-Treat each other with respect and appreciate each other’s uniqueness. Respect the rights of everyone and understand each other’s emotions

-Behave appropriately, be kind and generous and accept responsibility for your actions , support each other and display commitment

-Communicate with honesty, develop empathy and control your emotions

Question 13

Sustain

Answer 13

-Share what is important to you and show that you trust and appreciate the other person and share your feelings, ideas and opinion

-Be compassionate, allow one to understand and support

-Trust each other and be honest

-Accept the views, beliefs or behaviours of others different from in which you will both feel accepted and appreciated in the relationship

Question 14

Effective communication

Answer 14

A two-way information-sharing process which involves one party sending a message that is easily understood by the receiving party

-Its about understanding the emotion and intentions behind the information given as well as being able to clearly convey a message

Question 15

Factors that influence effective communication

Answer 15

-Personality

-Attitudes and values

-Acceptance of responsibility

-Appropriate expression of views and feelings

-Respect the feelings of others

Question 16

Personality meaning

Answer 16

The way you act, behave and react and your attitudes all form part of your personality

Question 17

Attitudes and values

Answer 17

Attitudes affect communication.

If you think that only your ideas, beliefs and values are right and you do not show respect, you will not be a good listener and will not allow others to freely express their views. This will block communication between you and other people and can lead to conflict

Question 18

Acceptance of responsibility

Answer 18

Effective communication can only happen where there is trust, reliability and responsibility

Question 19

Responsibility

Answer 19

You are accountable of your actions and do your duty

Question 20

Appropriate expression of views and feelings

Answer 20

You say what you think and feel but in a way that does not hurt or offend others

Question 21

Respect the feelings of others

Answer 21

When you show respect for the feelings of others they will show respect for you and you feelings