Communication & Conflict Management

Question 1

One party leaves the discussion. This is a yield-lose solution.

Answer 1

Withdrawl (Avoidance)

Question 2

N(N-1)/2, where N represents the number of stakeholders

Answer 2

Communication Channels Formula

Question 3

defines who needs what information, when they need it, and in the specified modality

Answer 3

Communications Management Plan

Question 4

What percentage of communication is non-verbal?

Answer 4

55%

Question 5

watching the speaker’s body language, interpreting paralingual clues, asking questions for clarity, and offering feedback

Answer 5

Effective Listening

Question 6

Knowledge is __________

Answer 6

Transferred

Question 7

Both parties give up something, often in a heated scenario. This is a lose-lose solution.

Answer 7

Compromising

Question 8

participating in the conversation through verbal and nonverbal signs of message receipt

Answer 8

Active Listening

Question 9

the pitch, tone, inflection of the speaker that affects the content of the message

Answer 9

Paralingual

Question 10

One party quickly forces their solution over another. Often done by seniority. This is a win-lose solution.

Answer 10

Forcing

Question 11

Messages are __________

Answer 11

Transmitted

Question 12

The sender sends the message and it is encoded. The medium transfers the message. The decoder decodes the message for the receiver. Noise on the medium could interfere with the message. Barriers prevent
communication from happening.
An acknowledgment of the message doesn’t mean agreement with the message. Communication happens when information is transferred

Answer 12

Question 13

Both parties work together for the good of the project. Also known as confronting. This is a win-win solution

Answer 13

Problem Solving

Question 14

The differences of the problem are downplayed. This is a delay and is a lose-lose solution

Answer 14

Smoothing