Communication Competency Flashcards
Communication Model ‘Communicator-Message Link’
The communicator can be ineffective in articulating the message.
Communication Model ‘Message-Medium Link’
The message may be sent at the wrong time or in the wrong manner or form.
Communication Model ‘Medium-Receiver Link’
The receiver may misunderstand the message.
Communication Model ‘Receiver-Communicator Link’
The feedback loop does not operate well.
*There is no answer period after a presentation or a contact is not included in an email
Noise
Something that interferes the message like: credibility of speaker, baby crying, perception, confusion, non verbals.
Impactful Communication Integrates 3 Things:
- Understanding audience needs
- A clear message
- Effective delivery
*Knowing the other persons needs (YOU>MESSAGE>DELIVERY>AUDIENCE)
What Should You Ask Yourself B4 You Communicate Something To Others?
- Who should receive information?
- What does the audience know about the topic and how much do they need to know?
- How will the audience react to the communication?
- What approaches will work best with each group?
How Should You Construct A Message For Others?
- Articulate the objectives and outcome
- Identify the benefit to the audience
- Identify key points of the message in a logical manner
- Provide explanation of and evidence for each point that helps the audience see the facts and desires
Planning Communication
The 5 W’s
- How will the communcation occur?
- When will the communication occur?
- Where will the communication occur?
- Who will communicate?
- What support will be required?
- What media will be used?
Impactful Communicator Exhibits
- Posture and movement
- Gesture
- Eye contact
- Vocal qualities
Evaluating Effectiveness of Communication
- Was the audience analysis complete and on target?
- Did the audience react as anticipated?
- What points did they seem most/least interested in?
- Where did they get confused?
Feedback in Communication
- Feedback should be timely and specific
- Give the opportunity for the EE to express their own goals or hoped for results.
- Decide what kind of feedback you need and find the person most equipped to provide it.
- Listen actively in the moment, dont be defensive.
- Offer thanks
Remember: EEs often disregard negative feedback and begin shopping the workplace for sources of positive feedback.
Effective Listening Techniques
- Inviting the other person or ppl into the convo
- Focusing on what the other person is saying
- Processing unspoken/nonverbal messages ppl send
- Being aware of nonverbal msgs you are sending
How Can I Create Credibility?
- Reputation and Expertise
- Reliability
- Integrity
Leading More Effective Staff Meetings
Have a valuable purpose for a meeting and ensure ppl understand the purpose
Set a clear agenda b4 the meeting
Limit meeting time to what is needed
Start on time
For regular meetings, try to change things up
Take time to resolve conflict
Review decisions and next steps at the end
Send email summary if needed
Periodically have a meeting on meetings
