Communication and negotiation Flashcards
Define communication?
Exchange of information between people
What are some types of communication?
verbal
written
electronic
body language
What are some barriers to communication?
Time zones
Cultural barriers
Use of Jargon
Body language
Can you provide a project example of where you have used a dashboard and what information you have used it to present?
UoW Anatomy and Clinical skills
Financial dashboard during construction
How would you go about chairing a meeting?
Firstly send out an agenda, then on the meeting do introductions (if a new team), with small talk, any apologies/no-shows. Then get into the key actions, items, and discussion points, (project specific).
Difference between efficient and effective communication?
Effective comms is doing it well, elaborates and gets to the point, efficient is avoiding jargon, speaking in a normal pace.
What are formal/informal types of communication?
Formal - written, reports, contracts
Informal- verbal, email
What are the types of body language?
Aggressive - tense, invading space, loud
Passive - Defeated, over-apologetic
Assertive - relaxed and balanced, firm but friendly
Types of negotiation
Compete - I win, you lose
Accomodate - I lose, you win
Avoid - I lose, you lose
Compromise - I lose, win some: you lose/win some
Collaborate - I win, you win
Stages in a negotiation
Planning and prep
Discussing
Proposing
Bargaining
Reaching an agreement
Tips in negotiation
Professionalism
Preparation
Predict/anticipate
Persevere
