Communication and Negotiation Flashcards
1
Q
What methods of communication are there?
A
- Face to Face
- Messaging
- Body language
- Tone/intonation/stress
2
Q
What are barriers to effective communication?
A
- Language barriers
- Poor connection
- Bias
- Distractions
3
Q
How would you undertake negotiation in challenging circumstances?
A
- I will look to fully understand the situation and gather information to form an opinion
- I will collate relevant information to substantiate any claims
- I will look to hold a meeting with the Client and their team to discuss the limits of any negotiation e.g. with final accounts
- Try to avoid having an adversarial approach to the negotiation
